Worse experience of my life! DO NOT GO HERE!! I've been wearing glasses my whole life and I've never had an experience like the one I experienced here and I will never go back! I wasn't quoted on thing, told what services would be rendered and the items I would recieve and never received them! I had insurance and paid $308 out my pocket! I will never return and I advise anyone who values there hard earned cash to never go here and expect the services paid for. Staff apologizes but offered nothing to fix the issue. I should have just went where I have been going! Do NOT go HERE!!
12. Pearle Vision
7085 Highway 6 NHouston, TX 77095
muy buena atencion al cliente,personal bilingue para la poblacion latina,doctores profecionales ,compre lentes y estubieron listos en 1 hora,con bue…
14. Mann Eye 2
6927 Fm 1960 Rd W Suite DHouston, TX 77069
Did really bad job on filling my eyeglass prescription. Couldn't see in my nearsighted glasses. Prescription was misread or rather incompetent tec…
4000 Willowbrook MallHouston, TX 77070
From Business: At First Sight Eye Care Willowbrook is located inside Macy's and is the local eye doctor to see for all of your eye care needs in Houston, TX. As your local Houst…
22. Mann Eye 2
6860 Highway 6 N Ste AHouston, TX 77084
From Business: Mann Eye 2 is your new option for eye exams, brought to you by the eye care team you've trusted for more than 35 years -- Mann Eye Institute.
7085 Highway 6 NHouston, TX 77095
From Business: Dr. Elaine Kmiec, Optometrist, and Associates - Copperfield Center is your neighborhood eye doctor located at 7085 Highway 6 North. Your Houston eyecare center of…
9738 Katy Fwy Ste 500Houston, TX 77055
From Business: Dr. Nadia Sledge and Dr. Jamie Danielides is your neighborhood eye doctor located at 9738 Katy Freeway. Your Houston eyecare center offers genuine eye care where …
1005 Blalock RdHouston, TX 77055
From Business: At Golden Vision, we’ve made a commitment to upholding the golden standard in Houston eye care by offering industry-leading services in each of our state of the a…
Strongly not recommended. This is the longest review i have ever written. For your sake, read it. Here is the reason why i give them 1 since half star is not available to choose. First, I had to wait one and a half hour to see the doctor even i had scheduled my appointment in advance and they was completely not busy at the time. Later, my fiancee came and talked to MELANIE. He dropped off the frame (which i purchased somewhere else) to MELANIE to do the lenses. She told him it will be ready within 7-10 business. When the time came, i called and talked to a different person (i don't remember what his name was) to see if my glasses are done. He said he could not find my order and told me it might has never been sent to the lap. He said he need to talk to MELANIE and call me back first thing in the next morning (which he did not). He also promised they will overnight my order if MELANIE actually fail to submit my order. I called them back at 4pm the next day. It was Thursday. I talked to MELANIE and when i mentioned my name she knew what i was looking for immediately and quickly said my glasses will be done in couple days (not overnight as promised). 2 days later, i called them again BUT MY GLASSES WERE STILL NOT DONE. I was so upset because i had been waited for half a month already. I requested to talk to the manager and they put JUNIOR (the manager) on the phone. After being in the conversation with him for 30 mins he said my glasses will be ready by next Monday or Tuesday but he's not sure. I was not satisfied with his answer but nothing i could do.Finally i glasses were done on Monday but the problem was still not ended. When my fiancee dropped off the frame, MELANIE asked him what kind of lenses do i want. He called me and asked me while he was standing in front of her. I told him i want Single vision with ANTI-REFLECTED lenses for which would cost me nearly $80 co-pay after insurance.There was no way my fiancee translated to "No anti-reflected lenses" to MELANIE while i told him "yes" with anti-reflected lenses on the phone. It came i my glasses did not have anti-reflection.Again, I called them and talked to the manager JUNIOR. At first he told me if i want anti-reflected lenses i have to pay full price of $183 since the insurance claim was already close. I argued with him for 15mins and he came down to $83 BUT I HAVE TO WAIT FOR ANOTHER 7-10 BUSINESS DAY to have it redone.As i said, this is my longest review to a business ever. I will go to Lenscrafter tomorrow to have my glasses redone, but i can not keep it quiet. I don't want anyone else make the same mistake of trusting these people in this store like i did. I definitely won't return to this store ever.
Great personal service. Great selection of eye frames too! Thank you for everything!
Thank you for handling Nathan's broken glasses to quickly and warmly. I want to especially thank you for your patience with the four children I had in tow yesterday!
Horrible customer service at the vision center. Ordered glasses, after 3 weeks of waiting, they simply could not explain to me what happened to the order and did not even try to help, called five times and each time they kept putting me on hold without telling and pretending I got disconnected. Ended up getting a refund. Waste of time.
I had an unplanned appointment this afternoon, i called this morning and they were able to fit me in today still.. The place is clean, with lots of frames to choose from. The staff was very friendly and helpful! I was so impressed and happy with Dr. Castillo!!! She's amazing, caring and super understanding ♡ My go to place from now on!
Today, was the first time and I had awesome excellent service, everyone was so kind. I will be going back for now on.
A GREAT DOCTOR:I have been a patient of Doctor Regina T. Nguyen for over 2-years. Doctor Nguyen from all of my past experiences has been a top-notch eye doctor! From making an appointment (as simple as if I was calling a family member), to walking into the most clean & elegance office near NASA, to being greeted by a wonderful staff of two professional ladies at the front desk, and then -- I was immediately cared for by them. Shortly thereafter, Doctor Nguyen spent considerable amount of time examining my eyes - through her medical training & professional experiences and answering all of my questions, and also double checking my previous record to this examination. I am utmost pleased with the result and armed with a new prescription. I am simply satisfied. So if you need an eye examination for a new prescription, I urge you to see Doctor Nguyen & experience this for yourself. I am a very happy patient and I wanted others to know too. (John H. -- Pearland, TX)
My entire family has gone here for years and always received excellent care. I think over the years we have seen all the doctors. They are all great and have been there a long time. I also like that the staff helps you get what is best for you and doesn't do a hard sell. I went to a different Doctor once when my vision insurance changed and they wanted to sell me unnecessary vitamins and glasses I didn't need.
Dennis T Pearland Store !!!My exam went well, we doctor agreed with me to remove the middle focal that is used for computer reading. (retired now ).they were to move up my reading focal to create a bi focal set of glasses.Pick up call and found that the reading focal was totally un readable .Tech. admitted a mistake was made and offered to bend frame to raise the view point.after 20 min wait he came out and I had to push up glasses to get clear read.Glasses where sent back and another 5 -7 day wait was the answer.returning in 5 days they said the hoped they would be in soon.Lab tech came out and informed me that policy was 5 -10 days and I was looking at maybe 10 more days unless they would request a RUSH order for mine. !!!Today 5 days later ,no news yet.?Why ,no RUSH on their mistake ???Please note this was at the Pearland Tx. store