WORST DENTAL EXPERIENCE IN MY LIFE. PAIN, PAIN, PAIN. TOTALLY SCAM. First, I was called in by the Dentist. Instead of asking me questions about my dental/medical history, the first thing she asks is "What are your dental goals?" She explains to me with these in mind we can develop a long term treatment plan? She begins probing my gums in the chair, but I've NEVER felt like a thousand needles were being shot into my mouth just as she's supposed to be taking a gentle look. She says that I have gingivitis. I ask her what the procedure was for today. She said it required a slightly more extensive cleaning. For the record, my gums have always been a little puffy and on the sensitive side, but NEVER an issue. I was last seen by a dentist 7 months ago. I asked when the standard cleaning was going to happen and she said "you don't get the standard cleaning because those are for healthy mouths and you don't have a healthy mouth." That is extremely insulting!!! My previous dentist always said I had a great mouth and hygiene habits. Then, the receptionist comes in with the "treatment plan" for the day and the bill has come out to be 895.00!!! On the papers I had to sign, I see that local anaesthesia is checked for procedure. I said "Wait anaesthesia? for a cleaning? " The dentist returns and says "yeah I guess we don't have to do anaesthesia for the cleaning, we can try numbing ointment first." The hygienist begins what is the worst pain I've ever had in my life. Scraping and poking with a sharp very fine point into my gums.This cleaning took 1.5 hours. I was practically in tears and he could not understand why it was paining me.It was so painful at parts, I felt like I was about to black out. EXTREMELY SKETCHY and like they were pan handling for money.Total appointment time: 3 hours (appt at 1pm, left at 355pm). Amount of patients being seen: 0.3 hours, deep unnecessary cleaning, huge bill not covered by insurance, abrasive dentist, worst pain I've ever had in my life.
Serving the Orlando Area.
Hands down, best dental office ever! Spa like atmosphere, friendly, knowledgable staff and excellent, caring dentists. My family will never go to anyone else!
zero stars...Horrible service and terrible work done. Had to get all work re-done with another dentist. No refunds or discount were offered. Terrible people skills. The receptionist was awesome at selling this dentist to me. The dentist is not thorough at what she said she would do with the visits. She is inconsistent and unreliable.Fail
Jeffrey is one of of the most condescending people I've come across. He's rude, smug, and has zero patience for the customer or his assistants. He will belittle his assitant right in front of the customer almost to the point of tears. And this is not an iscolated incident and was a normal occurrance. In addition, Dr. Rizzo would do temporary work and charge for these temporary fillings, without asking rather than doing the entire job at the moment. Total scammer.
If you are looking for a dentist, look no further. Dr. Moncrieffe and her staff are AMAZING! Truly the best in town. Dr. Moncrieffe did such a wonderful job with my husband's dental work. He went there in a lot of pain and they took him right away. He felt no pain and even fell asleep in the chair. That's how great she is! They even have their own dental plan to help those with no dental insurance. This helped so much along with their reasonable prices. Thank you Dr. Moncrieffe and Andrew. You are angels!!
The best dentist in Orlando!!! No need to fear ever going to the dentist...Dr. Moncrieffe is the best. I went to her office in tremendous pain today and she fixed me right up. Her and her staff are top notch. Very professional, very patient, and kind. It was a pleasure to be in their office. The office has their own dental plan for anyone that doesn't have insurance and has reasonable prices. I would definitely recommend them to everyone. Thank you Andrew and Dr. Max for everything!
My whole family loves the office. Dr. Moncrieffe is so friendly and understanding and her staff is great. When you go there it's like being part of a family.
Most people cannot say they love going to the dentist, but Dr. Moncrieffe and staff are fantastic! They are vey gentle and comforting. It is very stressful going to the dentist but the office makes sure youare comfortable and relaxed. Dr. Moncrieffe makes sure she takes her time with you and talks you through the procedure. It is a collaborative approach and she wants you to be informed regarding any procedures. Thanks Dr. Max!!
First, Maxine and Andrew are like family to us! We were referred years ago and now we refer others to them because of the caring attention to details that Maxine has. I told my husband if we were to ever leave FL, I would fly back just to get my dental work done by Maxine. Kathy & Carl Overton
I have been with Dr. Moncrieffe's office for over 10 years. The staff is very professional and extremely personable. The doctor is knowledgeable and is very diligent with my dental care. I moved 200 miles away about 5 years ago and I still drive to Orlando for my dental visits. I am so confident in the doctor and her team that I don't plan on trying to find a new dentist in my area.