Jeff Heppner went above and beyond with us. From helping us fill out papers to make the initial offer, to guiding us through every step. He has been easy to contact day or night and responds promptly.
This Company drags their feet on getting your mortgage paperwork completed. Seems they have an excuse for everything. Been told 3 different times what the closing date was, and it still hasn't happened! They say they will call you and they don't, or don't return your calls if you leave a message. I would not recommend this Company for your home financing needs.
Would give zero stars if possible, the change over from First Merit has been a nightmare. Totally not the tellers fault, My 30 year business account was closed with out prior written notice. We had checks out that had not cleared the bank and are now bouncing. And the only way I knew about account closing was when a suppliers check bounced. Called this branch where we have been through 3 bank changes was told account was closed and they would mail us a check for balance in account. Gave me a corporate phone number of 866-922-4310 which is a recording no call back. I am 58 with an over 800 credit score and have never written a bad check in my life. Has anyone ever heard of closing an account when there are outstanding checks, I guarantee if I went in to close it they would have made sure all my checks had cleared before they gave me the outstanding funds. Now I look like a deadbeat to my suppliers who's checks will bounce and they will probably be charged a fee from there bank as well. I don't care that they closed my account ( they did me a favor) but they did not do it in ethical manner