My son received a car stereo for Christmas. Was told installation is on a first come first serve basis, no appointments. We were also told cars can not be left overnight for installation in the morning. The store opens at 10:00 a.m. so every morning this week, Tuesday, Wednesday, Thursday and Friday my son has gone there before they open to get his stereo installed. EVERY DAY when they open they tell him they are booked for the entire day. He was told it's first car in the parking lot. So each day he has gone earlier. Today he was there at 9:15a.m. 45 minutes BEFORE THEY OPEN. He was the only person in the parking lot. Not the only car, but only person. When they opened at 10 he was again told they are booked for the day. One guy said he is usually there at 9 a.m. after Christmas but can't take him before they open or the night before. I call bs. This tells me someone is taking money on the side for either appointments or before the store opens. There is NO other way if they follow what we are being told that they can be booked BEFORE they open! The customer service is horrible. We literally received shoulder shrugs and a better luck next time. I have NEVER written a bad review for any business or any product, but I have also NEVER been so disgusted with a business before in my life. I spend thousands here every year. I don't have an appliance, tv or car start that didn't come from here, but I will NEVER shop here again! Save yourself time and hassle and go to DUKES where they will actually take care of you.
I hadn't a remote starter installed in my car, and they completely ruined my car. They refused to take responsibility and I ended up paying for all the damages that they caused. I never recommend going to ANY ABC wearhouse for any installations. They said it was there "best installer" who installed the remote start, who had one arm. I had to deal with corporate managers who hung up on me and told me to shut up, worst experience I've ever went through. I don't recommend going there for anything!
I would not advise purchasing from this business. Four years ago I purchased a refrigerator and was very pleased with the experience. Because of this I went back and ordered a deep freeze from them. When I placed the order I told the sales lady I wanted the largest freezer that would fit through a 29” door. I also requested several features I had seen in freezers online. The sales lady was completely unfamiliar with what I was requesting. She asked Scott about what I was looking for and he said they no longer made those freezers. I should have taken the hint—they were not interested in my business. Only after I googled the freezer I was looking for was it located in a catalog and my order placed. I was spending over $950 on this, but was still charged extra for delivery. After waiting for the freezer to come in, it was delivered to my home. Sadly, my laminate flooring was scratched and a wall had been bashed into and the plaster damaged. The scratch was over 24” long and ran across several planks of my flooring. I took photos and emailed them to the sales lady who had taken the original order. I was told a few days later they would be refunding my $20 delivery fee to cover the damages. While I do not feel this is a fair amount, I accepted it in the name of expediency. Sadly, over a week later there has been no refund check received. When I emailed the sales lady I was told that the check would be cut whenever the next time the books were balanced was. I was also told that the damage was because of the huge freezer and the tight spaces in my home and because I had not had the freezer put in a kitchen or basement. Apparently it is imperative you follow Millar’s staffs’ ideas about where the “proper place” for appliances is when you purchase there, even when paying for delivery. When I emailed that I had told her we had 29” doorways at the time we ordered it, the check had miraculously been issued a week ago, even though it has not yet been delivered and I live in Bay City proper.This experience has shown me why people shop big box stores. Never at those organizations do they blame the customers’ location for the damage of the delivery people. Perhaps Millar’s should have a legitimate delivery team instead of hiring day laborers and paying them dirt wages. Even though I am very pleased with both appliances I have received from Millar’s, I will never spend a penny there and I will warn everyone to avoid them. The lack of service and follow up is unprofessional at best and arrogant at worst. What a pity.
My buddy bought a bed there and they took his money for 1 bed then bait and switched him for a lesser one
while they may not always have the lowest prices, you'll get the best service in town, they don't try to make your decisions for you, they help you find what you need in both performance and price and they won't treat you like you're a wallet with legs, they are honest and willing to help you with your needs.the service more than makes up for the prices, which really are not bad at all