Very disappointed! I was a member a little over a year and now quitting the membership. Most of the staff are very unfriendly. Only the young front desk teenagers smiled. The older staff hardly even make eye contact, no smile, and no "hello". I felt unwelcomed there. Also, you have to give them a 30 day notice when you're quitting, in other words they charge you for the next month and the yearly fee. It makes no sense to me why I have to pay the yearly fee for the next year if I won't be there. Bad customer service, period!
I am so close to leaving this damn gym!! I am very proactive with getting back I'm shape & I expect my 24 hour access card to properly unlock the doors when I arrive at nights after work. NOPE!! I END UP GOING HOME AFTER TRYING 15-20 CARD SLIDES AND THE SCANNER DOESN'T WORK!!
I have been a member for over a year and a half now and love this facility. The employees are extremely helpful and friendly to every member. The facility itself is kept clean and I have never had to wait to use a piece of equipment. There are no surprise charges or fees like some of the other gyms I have used in the past. Overall would recommend to people of all ages!