Zoutendam, Gary L DDS PC
491 Columbia Ave E, Battle Creek, MI 49014
Zoutendam, Gary L DDS PC has not yet specified accepted insurance plans.
Sub-Specialty: Oral & Maxillofacial Surgery
Additional Specialties: Tumors
Dr. Gary Zoutendam, DDS
491 E Columbia Ave Suite 3
Battle Creek, MI 49015
491 Columbia Ave E
Battle Creek, MI 49014
Insurance: Delta Dental Premier
Terrible staff. I'm not the first to say this either, just check the other rating websites. Due to the terrible receptionist, I'm paying $1,000 out of pocket because she told me my insurance would cover it all without even checking because she assumed I was under 19 (I'm not). My insurance said I will have to hire a public defender because I'm in the right, but I have to get someone to argue that. I'm considering it.
But as of now I'm forced to pay about $150 by the end of this month or face late fees for something I was told was covered by the terrible receptionist. Dental work was A+ by the doctor, but it was all ruined by the terrible choice in rude and lazy staff.
Look at every other review, I'm not the first to deal with the awful staff. All in all, the experience is a 1 star. I would leave 0 if I could because I don't think you should go to a place where you're lied to so they can make money. I'm sorry that such good dental work is being shadowed by a horrible choice in workers. But even the reviews from years ago say the same thing. Do not go to this place without being absolutely sure your insurance will cover it. Don't trust anything they say. And even then, be prepared to argue with the receptionist. It's not worth it. 0 Stars.
The doctor did a great job. He is excellent at what he does. What he is not excellent at is hiring quality people to work the reception desk. This lady argued with me for a bill under 50 dollars like I stole money from her great grand child. Rude, obtuse, ignorant, and downright nasty. She gets a 0. Doc gets a solid 4.
The Dr. did a good job at removing my son's wisdom teeth without any damage, but he rushed through the initial consultation. The reason for the 3 stars is the receptionist. She is rude and abrupt. She was this way from the first appointment, but I had to go in for emergency surgery which caused my son to miss an appointment. She wouldn't let us reschedule. I understand that they need to keep in business, but we had already been in 3 times without being late or rescheduling. She wouldn't even bother to hear me out when I tried to explain the situation. Since then I have found another office to go to and they are very friendly and helpful.