Our Lady of The Lake Regional Medical Center
5745 Essen Ln, Baton Rouge, LA 70810
(800) 864-9003Add Hours
Phone: (225) 765-8511
Primary Phone: (225) 765-8978
Primary Phone: (225) 768-1700
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Horrible. I will never go here again. They gave us false information, telling us that they had contacted our insurance company and they had preauthorized an expensive test. Then, when we got the bill, the insurance said they did not authorize it, and we never got them to pay for it. We have been paying Our Lady of the Lake monthly for this test for almost 8 years now. We had the bill coming out each month by auto draft. One month, they stopped drafting it suddenly, and I didn't notice. I didn't get a letter or anything. I only got a notice from a collection agency!! Then, they told me there was nothing they could do to get it back from collections. I always pay my bills on time, and I thought they were taking their draft automatically each month. They stopped, didn't tell me, and then sent me to collections to try to ruin my credit! On top of all this, the people in the billing office are incredibly rude, insensitive, and some are just downright hateful. Horrible place.