On Saturday June 9th my son and I stopped for a treat. Tatian & Jaliyah gave us wonderful customer service. The location was CLEAN and welcoming. They GREETED us as soon as we walked in. (Something that I love!) My questions were answered about the product being pork free=KOSHER. I was even directed to a sign for assurance. I have managed several types of stores and I know excellent customer service when I receive it. Thank You ladies for adding the cherry to our Visit.
Twice I came to buy lemon filled doughnuts, and twice there was no filling inside. Their deserts are wonderful, but when I want a lemon doughnut I want lemon fillings inside.
Report Issues to Health Department DirectlyWhile picking up a prepaid special order, we noticed a small black insect crawling on the wall adjacent to the special order window (the species is unmistakable). The employee mumbled that she was not going to deal with that and walked away. Later a call to the manager got us the following response "there is a contract with (a major extermination service mentioned by name) for once a month and we have another call to them now." No apology, no reassurance = no understanding of the customer's perspective, value of customer loyalty, or what one expects when paying a premium for baked goods. If they want to act like a budget grocery store they should sell their business to one.This incident has left us with the impression that Ambrosia bakery has substandard service and issues of cleanliness around food storage and preparation areas. The manager is aware of the issue and apparently feels it is for a third-party to handle at intervals of once a month or when a customer notices.
Terrible experience!!! I spent $150 on a 2 tier cake for a very special event. The bottom tier cracked more like shattered causing the entire cake to collapse. We had to scoop pieces out of the box with a spoon to eat it. So embarrassing! Then I called the manager he was extremely rude never said sorry or anything. Just said it wasn't his problem. This same thing happened to my friends cake. Do not risk this happening to you. Order from elsewhere.
Unsanitary!!! A worker dipping chocolate cones without gloves on licked her fingertips between placing M&Ms on the cone. When asked about it, she lied and said she washed her hands. I had been watching her, in shock, for a few minutes, 6 finger licks, and 1 contaminated cone. The 2 other employees at the time didn't comment.
Love this place, best King Cakes in the city. Showed up right at closing one day after the door was locked, manager (or owner?) glanced over and decided to let me in so I could buy a cake I was supposed to pick up that night.