I'm not even a bank customer (just a Walmart customer) but just want to let you know your associate "Brenda" was SO helpful on the phone (she returned my call - on a Sunday afternoon!), that I thought someone in management should know :). I need to run errands tomorrow (Monday...one of which is a trip to Walmart) and I was wondering if it was going to be possible for me to pick up some coin wrappers I need from the bank inside the store. Turns out that's not something you do. But, Brenda didn't just say "no," and hang up the phone, she spent several minutes giving me some great information on my alternatives. I'm disabled (w/ MS), so it's hard to get from point A to B, so I really do appreciate her help in contributing to the info I needed to "get it done," with the least amount of hassle. Give Ms. Brenda a raise!
433 Government StBaton Rouge, LA 70802
10500 Coursey BlvdBaton Rouge, LA 70816
15 years doing business with Capital One I had the worst experience of my life with another business Simply RUDE
Dreadful, Awful, Horrendous, Atrocious!!! Service! DO NOT BANK WITH NFCU. I came into the branch to be added to my husbands account and the person assisting us, Aimee Meyers, was a complete failure. Upon activating my cards, she stated that she had typed the wrong expiration date and has to start the process over. Who does that? DO YOU KNOW WHAT THAT COULD HAVE CAUSED???? Last month, our credit card was denied because of this same error! Next after supposedly getting the cards printed, she informs me that an offset occurred - what is that??? When I asked her to please verify that the card pins were correct, she tells me that she cannot until 2pm that afternoon! Like I have to wait until 2pm to have your error corrected???? This was the worst experience EVER! I avoided the Goodwood Branch because of their awful service to end up with MORE AWFUL SERVICE! I have gone to Iberia Bank and received MUCH better service that any NFCU BRANCH! There is no excuse for this awful training and I feel that all the branches NEED A NEW TRAINING CLASS conducted ASAP.
Local credit unions should have better service than big box banks, but not in the case of BRECO. Not only does this credit union lack online technology, but the women in the Sherwood Forest branch have attitudes. It took them over a week to stop payment on a check, which gives more than enough time to cash the check. Their excuse is that they use a third party to investigate and stop payment. BRECO made a simple transaction into a difficult one. Pulled my account and glad to go elsewhere!
been here for 25 min. only 3 people were in line. now a bunch. slower than molasses!!
Always a positive experience
Outstanding service. Very positive first experience.
One teller trying to verify a commercial deposit took forever and asked for help. In the meantime the line was out the door and people leaving. There was one teller in driveup and only ONE in the lobby However there were officers sitting in their offices chatting on the phone. I had one person ahead of me. I spent 25 minutes in line. I had the opportunity to open a $330,000.00 mortgage loan with Chase but refused. My reason,,,,,,,,POOR CUSTOMER SERVICE. This branch has a problem