I hired Design Depot (Flooring Depot) to install porcelain tile throughout my house. I explained that I wanted to do 80% of my house then do some bathroom renovations and have them come finish up after the renovations were done. The sales people assured me that they do that all the time and that it would be no problem.The initial install went fine except for having to hear the installer complain most of the time. During the initial install I had to get three of the tiles replaced due to the installer repeating the tile pattern which made for an eye sore, not a big problem. The real problems came when I had to try to get them back out to finish the work. My wife called to schedule them to come out 3 times without them returning her phone call before I got involved. I called approximately 3 more times without them returning my phone call. I then decided to call the person who works for Design Depot an actually installed the tile. He answered but informed me that someone else would have to finish my work because he quit installing tile. I asked him if he could call Kyle (the owner) for me and he wouldn't. I called approximately 4 more times over the following few weeks with the same answer, "Kyle is out right now can I leave him a message?" No one will return my phone call and I still haven't heard back from Design Depot. DO NOT USE THIS COMPANY!! They do not care about their customers. Even if you have to pay a little extra to have better customer service it is well worth it.it.
The worst costumer service!! I bought tile a year ago, finally got around to having them install it, after I paid 75% (the required amount) they said they'd schedule me. I called the day before my scheduled appointment to confirm they were coming, and I wasnt. I had to wait 2 more weeks. The guy who did the installation was great! When I initially bought my tile I bought 2 types, slate and a mosaic. When discussing the plans to install the tile, I decided not to use the mosiac. I asked if I could return it, I understood there may be a restocking fee. I was told that they would have to check and call me back, I'm still waiting for some one to return my call. Lastly, when installing the toilet the Falange got broken. My plumber was at my house installing the hard ware to the shower/tub. The installer asked my plumber if he would fix it, and my plumber did. I paid my plumber, and gave a copy to assured flooring. Thinking the toilet was broken by one of their guys, who asked my plumber to fix it, they'd be good enough to pay us back....again still waiting. So word to the wise....use someone else, these guys are horrible with the public.
Worst customer service I've ever experienced. They did about 60% of the work and left a huge mess and never completed the rest. When I had a second company come in to complete the work and told Jesse at assured I would pay 60% for the completed work, he maturely resorted toname calling and threatening emails. These are some of the emails I got:"How about this pay me tomarrow or I will lean your home. Either pay me in the morning or I'm just going to go another direction to get my final payment. ""I can see you don't comprehend English to well please read my last email again maybe you will get it this time"
Larry, LSU P, and others are absolutely correct about Kyle, The Flooring Depot, and the utter lack of customer service & professionalism after the sale.Absolutely do not do business with this company! I cannot stress that enough! The Flooring Depot has the absolute worst customer service, and is the most unprofessional company, that I have ever encountered.I had the displeasure of doing business with The Flooring Depot in Baton Rouge, and would like to share the experience in an effort to save others from the nightmares associated with dealing with Flooring Depot.During the sales process the salesperson seemed very polite and knowledgeable. As a result of the initial meeting, I thought this was a quality company that I would enjoy doing business with; therefore I had contracted with The Flooring Depot to install laminate, carpet, and tile at my home.However, The Flooring Depot's professionalism, courtesy levels, and demeanor drastically changed after Flooring Depot received payment.After installation there were several issues: the installation crew had not installed all of the transition pieces between the laminate & tile floor sections; the crew had removed closet doors during the carpet installation and did not reinstall them; there were imperfections in the tile job (raised tile); the installers had dropped globs of tile grout in several areas which subsequently hardened into raised nodules on the tiles; and the crew had left stickers, from the boxes of flooring materials, stuck to the walls in the home.Over the course of several weeks, I attempted to seek resolution to the issues by contacting The Flooring Depot through phone calls, filling out their website contact form, and even physically visiting their store.During my attempts to reach resolution to my issues, I was consistently met with the same response, that I would need to talk to Kyle (Kyle Edenfield; the owner).Each time I contacted The Flooring Depot, I would leave my name & number; and inevitably I would never by contacted by anyone.I eventually started to call on a daily basis, and would receive a near endless stream of excuses ("Kyle is out to lunch", "Kyle has already gone home for the day"). Again & again I would leave my name & number, and Kyle would never contact me.After having received such poor service I did some additional investigation (unfortunately after-the-fact); I discovered that I am not alone in my experiences. The Flooring Depot has overwhelmingly negative reviews on Yelp, the Better Business Bureau (BBB), Yellow Pages (YP), CitySearch, and Angie's List. Nearly every one of the reviews cites the exact same problems…poor customer service, incomplete jobs, staff not being available & never returning calls, removal of doors for installation & not replacing them when done, poor quality work; the list goes on and on!Absolutely avoid The Flooring Depot!
I am warning any potential customers, to please stay away from this place. They present a very professional front when you enter the show room. However,, should you need some find tuning after installation you can forget it. We had wood floors and some tile flooring done in our home as a result of the flooding here in Baton Rouge. It wasn't done according to the contract and some of the tile was disclolored.Kyle has led contiusly about correcting the problems. Stay away from this place. Please heed this warning!
The men that worked on our house today really did a great job. Javier knows what he's doing. They have been working since they got here this morning, without even stopping for lunch. Javier is very nice and he told us what they would be doing and they fixed the problem. He speaks highly of the company and said that he would not say it was good if it wasn't. Thank you for sending this crew . Burr Williams, Jr.
Highly recommend using this company for all your flooring , tile and interior updates, His people have demonstrated some of the best work I have seen. They don't keep you waiting and his prices are always competitive..
Great Pricing ,responsive, superb work: the owner keeps track and visits all job sites. The level of work and quality that they provide cannot be matched by the other stores.
Horable company. Stay clear of these people
One star would mean they actually did something, but that's the lowest score possible.