Idrees, Muhammad S, MD
43 Batavia City Ctr, Batavia, NY 14020
(585) 343-7117Add Hours
Muhammad Idrees MD
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I'm absolutely done with this doctor's office. We send three of our children to this doctor and have given this office business for many years. However, this certain receptionist, Kylie treats me like garbage whenever I step foot in that office. I don't understand why she is so nasty. Because my boyfriend and I aren't married, I was not covered by his insurance when I became pregnant. I was able to get Medicaid and used it until my daughter was around four months and we put her under her dad's insurance. When I gave her my Medicaid card she sneered at me. She rolled her eyes and she treated me like I was dirt! It was so awful. I left there feeling like a very small person. I figured this was a one time thing so I let it go. My next appointment came and I did have to cancel a couple times because I was getting back to work and my schedule wasn't 100%. I would call and let them know and she would be so dry and nasty over the phone. Her tone suggested a lot! She even went as far as to make a few sarcastic comments. When I was able to get an appointment that worked for me she looked down while I was talking and rolled her eyes. She doesn't talk to me or my baby when she's doing her measurements, or weighing. Drops paperwork on me then moves off to be nasty to someone else. Please understand I thought maybe this was just her personality so I tried to start a conversation, anything with her and she shoots me down. Finally, I called and I spoke to a nurse about it. I told her I didn't want her to get in trouble but I was becoming uncomfortable in the office and was considering leaving because she is so cold and judgmental. The nurse advised me that I'm not the only one to complain that Kylie is rude to a lot of people. Asked me to please not leave and that she'd let the doctor know and her attitude would change. First appointment since then was yesterday! Horrible, I was so uncomfortable. She was so rude. I asked her two questions and she just ignored me. Like I didn't even speak. She measures my daughter and when I ask how big she was at her last appointment just walks past me. Then I asked her again in the office, while she's a foot and a half away from me and she just completely ignores me. I asked in a friendly way!! I know she heard me!! My boyfriend came in a little late so he was waiting in the waiting room and she didn't know that he'd come to join us and she started talking about me to the staff while I was in the next room! She said "stupid people who try to get me in trouble." What?! Its a business and I want to be treated like a valued patient. What's wrong with that? Everyone else there is normal, pleasant except her but she's ruined the whole experience for me. Never setting foot in the office again! Also, telling my sister in law to not take her baby there. I don't recommend anyone to this office