Lowe's Home Improvement
719 Highway 71 W, Bastrop, TX 78602
Fax: (512) 321-0463
Specialties: easy returns, free delivery, free haul away, Lowe's gift cards, easy exchanges, free shipping
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I needed a new roof due to age and called to get an estimate. The lady I spoke with promised someone would call back in 24 hours which didn't happen. Three days later and several calls to managers their representative showed up so I told him 20 year shingles, 15# felt, new skylight, and replace the fascia boards. He promised an estimate in 24 hours and two weeks later and multiple calls to the store and still no estimate. 24 hours after I called corporate I got a call from the rep. admonishing me for having called and gotten him in trouble. After telling him about still not having gotten his estimate and correcting him on who was in charge I finally got the estimate which required that I get someone else to replace the skylight first, did not include the fascia boards, and used the much more expensive 30# felt for a price that two high end roofers beat.