Lowe's Home Improvement
719 Highway 71 W, Bastrop, TX 78602
Fax: (512) 321-0463
Specialties: easy returns, free delivery, free haul away, Lowe's gift cards, easy exchanges, free shipping
No coupons available
I had purchased 195 ft of 4 gage copper wire and returned back to the property where the wire was needed and the electrician told me he couldn't use that and that I needed 2/0 and 1/0 copper wiring ~ When I tried to return the wire ONE HOUR later . . . I was told by several employees they could NOT refund my money because they don't return cut wire . I was upset because that was $250 down the drain but luckily a man named Tom had notified the GM John and they got it worked out for me ! I am VERY grateful for Tom and he is an amazing employee and deserves a raise for keeping our business with Lowes seeing that we have 12 rentals that we always have to buy materials and etc for because we were fixing to just start using Home Depot from now on ! Thank you Tom for stepping in and helping me make a horrible situation so much better !
I needed a new roof due to age and called to get an estimate. The lady I spoke with promised someone would call back in 24 hours which didn't happen. Three days later and several calls to managers their representative showed up so I told him 20 year shingles, 15# felt, new skylight, and replace the fascia boards. He promised an estimate in 24 hours and two weeks later and multiple calls to the store and still no estimate. 24 hours after I called corporate I got a call from the rep. admonishing me for having called and gotten him in trouble. After telling him about still not having gotten his estimate and correcting him on who was in charge I finally got the estimate which required that I get someone else to replace the skylight first, did not include the fascia boards, and used the much more expensive 30# felt for a price that two high end roofers beat.