What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
5510 S Interstate 35 Ste LAustin, TX 78745
After getting a misleading ad in the mail for a ""great deal,"" believe me, they get your money out of you one way or another. The charged me 15 bucks ""oil upgrade - up to 5 quarts,"" something no other place has ever charged me before. Even WITH the coupon, i still paid at least 10 bucks more …
1806 E Riverside DrAustin, TX 78741
It was Saturday moring of May 16th, 2009. I was waiting for the vehocle in front of me to finish when the owner of this place came up to my window and grabbed my card to swipe for the charging fee. As I was pulling in I wasn?t quite aligned. Next I see is the owner yelling for me to turn my wh…
1705 W Ben White BlvdAustin, TX 78704
I was in and out in no time. The people there were friendly and knew what they were talking about. An oil change really did take me 10 minutes on a busy weekday morning, and their prices matched the quality of the work done.
8725 Burnet RdAustin, TX 78757
1401 S Lamar BlvdAustin, TX 78704
As my headline says, I was uncertain about bringing my girlfriends car (and my own) here, but I needed work done on both of them before we went out of town and was running out of time. I decided to bring it and just keep an eye on everything as they were working on the vehicles. I worked with …
2826 Bee Caves RdAustin, TX 78746
They stripped the oil drain plug on my Accord and tried to cover it up by sealing temporarily with gasket sealant so I would not find out until months down the road. This is not a cheap fix. I guess I'll have to do it myself from now on.
3809 Guadalupe StAustin, TX 78751
I went in for an oil change (Mobile 1 5W-30) and the price was outrageous. $100 for a non-diesel truck?1? I take 6 quarts of oil. The regular price for an oil change is $36.99 and they charge a $47.99 premium on top of that for premium oil. Are you kidding me? Mobile 1 cost $7/qt at a retai…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
Took my vehicle there Dec of 2016 for a quote. Quote came back $1300 for repairs. The earliest the could schedule me was JULY. But given they were local and quoted a decent price, we decided to wait to get the job done. I called and asked if they were able to quote accurately, because the vehicle had just been transported 1200mi on a trailer, and they assured me they could see the damages. I asked if I should bring it in for them to verify, which was followed by a "thats not how this works, once the vehicle is ready for repairs, bring it in. We do not do multiple estimates for the same damage."Fast forward to July 3rd, we drop the vehicle off. A day later we get a call that says the repairs will be 300% the original quote, now it is over $4100 to repair the vehicle. Now we are 5mo into waiting for our appointment, just to find out it would be 3x what we were quoted. Appraiser was a very unprofessional and condescending man. My wife would no longer deal with him, because she said he was too rude. Overall the worst experience I have had with any autobody shop in 30+ years. Would not recommend to my worst enemy, let alone a friend/family. Cannot stress how terrible dealing with the appraiser was.
I have recently moved from Austin to Bastrop and immediately went on a quest finding a reliable and honest mechanic. After a few false starts I have found Mason and Miller Family Automotive. I have a small business, so having my trucks running 24/7 is crucial for me, my employees and our clients. Miller Family Automotive are always very prompt, courteous, and communicative. They will take the time to explain in detail about what the issue is, using plain English language to the mechanically challenged amongst us. They rush ship most of their parts so your vehicle is getting serviced pronto.This mechanic is worth his weight in Gold! I got stuck in Austin, and preferred paying $300 for towing to my trusty mechanic instead of numerous shops around Austin, as I knew that the honesty and AAA service is well worth the drive and additional tow price. They identified the issue, and the price came out way more affordable than I initially thought.I would rank them 6/5 if that was an option. Such great craftsmanship, service and most importantly honesty is getting increasingly rare in this day and age. They have earned my business for life and I am very fortunate to have found them. They run a beautiful, no frills, family style (the owner has two of his sons work for him), old school shop and that is pleasure to deal with.Highly recommended, would drive 45+ miles to get service here! Y'all rock.
Great customer service. Super friendly and very flexible. We were able to drop the car before work and pick it up after with no issues. They thoroughly explained what was wrong, what they did, and that this work was guaranteed. Also reviewed the car for any other possible issues and made note of an item we may want to keep an eye on. I also received a call several days after to check in and thank me for my business. This isn't something that you come across very often anymore. It truly is a family business who truly seem to care about their customers. Overall, I felt this company went above and beyond and we will definitely use them in the future for any additional needs.
Awful experience. To say the process was slow would be an understatement. The initial estimate was four times the time given (because "additional" damage was found). This is understandable when it's clear that the longer it takes, the greater the profit is for them. Customer service? Nonexistent. The associate seemed bothered by my questions and in at least two separate occasions, she just stopped answering them. Had to wait for two days for someone to travel from Austin to finish the job while my car just sat iddle. Had to pick the car up after business closed because, contrary to what I was told, it wasn't finished on the morning that it was due. My advise? Drive some extra miles and take it somewhere else. I learned my lesson. I hope others can use this as a warning.
Terrible service rude employies
Should have read all the negative reviews first! I took my truck in and they told me $2200.00 to rebuild my transmission and I could expect it in a week. I agreed and that was a huge mistake. I rented a car for what I thought would be a week. They kept coming up with excuses and took well over a month to finish my truck. That was only one problem. I had to leave out of town for work and my truck still wasn't ready. Finally they finished my truck and gave me a bill nearly double. $3800.00 plus over a month of Rental car. I will make a point to let everybody I know about the tricks and deception I was put thru. Please don't get ripped off the way I did.
RUN from this place. Took our car in for minor hail damage. First visit to pick up found mismatched paint colors. Second visit found poor prep work under new paint. Third found little change and manager Roger defending the poor prep work. Regional mgr got involved, paint got fixed, but ended up with lint and a misaligned decal.
First time writing a review but this time I just have to. I have taken two cars to Andres. Everything from inspections to alignments to valve springs. This last issue was with a clutch master cylinder. They had the car for three weeks and still had not finished the work. Finally after several visits they replaced the part. When I drove the car home the leaky cylinder was not leaking but the clutch pedal was going to the floor and not working. The response from Andres was to pump the pedal as perhaps there was still air in the line. A week or so later I nursed the car back to Andres at night when there isn't traffic as the car would still not shift. Got it back two weeks later. Same story. My guess is from looking at the part is that they did nothing. After having it setup for them to pick the car up as it was really not driveable. Four weeks later still no pick up. I finally gave up on them and did it myself. Car works fine now. Should've just done it myself the first time. Don't count on Andres to get it done right at a fair price and in a timely manner. I don't take my cars there anymore after this episode. Really disappointed.
These guys really helped me out. My'97 rave was leaking water when it rained. I took it to several places and no one could figure out the prob. These guys did and I think they are pretty good.
This experience has been awesome. I feel so comfortable here. I've been to about 50 lots in my life and Benny Boyd is by far the most friendly. Charlie is great - I feel like he knew what I wanted and helped get me there. I recommend Benny Boyd & Charlie to all car and truck buyers. I have loved buying my truck here and look forward to coming for service :)
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.