Made initial appointment with Terry (owner) to tour and inspect her facilty. When we arrived at agreed date/time, she did not remember our appointment nor our names. We went ahead and made reservations and she stated our fur baby would be in a specific (newer) enclosed kennel. On agreed drop-off day Terry was surprised to see us and she had another dog in this promised kennel. Then she stated she wanted full payment up front before our receiving any services rendered. She made zero mention of this on our initial tour visit! In my opinion, owner was more concerned about money than providing compassionate care first!
I have taken my dogs Annie and Charlie to another boarding facilities in the Barstow area and cried when I picked them up, the dogs, their bed and toys smelled like urine, It made me heart sick. I'm so happy that I found Alex's. The people there are so nice and Annie and Charlie almost go to their kennels on their own. My dogs never smell or seem stress out when I pick them up. I feel good about leaving both dogs there. I recommend Alex's for dog owners. The owner understands what good cre for my dogs means to me.