Stranded outside the mojave desert we got in touch with Fast Trac Towing in Barstow. The owner, Paul Jordan, offered a discount price for towing if we agree to have the repair done in his shop (Sales International). While I sat in the waiting room my friend talked with the mechanic and a sales associate and came to the agreement that the labor fee would be rolled into the diagnostic test. When presented with the bill (my friend was not present) I ended up paying $175.35 in labor fees alone. $85 for the diagnostics test and the rest for installing an alternator belt and one cooler hose. I didn't know about the separate conversation between my friend and the mechanic/sales associate.Back on the road we find ourselves stranded again 200 miles from Barstow on I-15 without cell signal. The alternator belt ripped again because the alternator pulley was loose. The repair shop in UT repaired the loose pulley, put the alternator back in, put the belt back on and charged us only for one hour of labor. No diagnostics test needed. The repair time included a trip to the local AutoZone shop to get a new part. I contacted Paul Jordan via email to address this situation but got no response back from him. Only once I called him did he verify that he got my email. He insisted to address the issue over the phone - he refused to answer via email saying that he had no time for that. We feel cheated on and taken advantage of in a precarious situation. We were promised (verbally) that the diagnostic test would be part of the labor but it wasn't. Despite being charged for the alternator diagnostics test the underlying problem was not detected and repaired. The repair did not take two hours. His repair lasted only 200 miles. We think Paul Jordan offered lower towing fees to get the repair deal as well and then recovered the lower towing fees via labor costs. Breaking down near the Mojave desert leaves you with very view choices when it comes to towing and repair shops - we certainly made the wrong one.
Barstow, CA 92311
From Business: Who Buys Junk Cars? We Do! CALL US 661-252-4900 or 818-999-5500 or 760-610-0445 – We will buy your junked cars, and Pay You Cash for your junk car, running or not…
Serving the Barstow Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
On Sunday November the 8th 09 late afternoon coming back from Vegas I had the misfortune of getting a flat on the inner rear tire on my RV in the middle of nowhere ( Yermo ). Called AAA they said it would be an hour. Five minutes later they ( AAA ) called back and said it would be 45 mins. Within 30 mins Leroy from Barstow Towing arrived! I started to explain to Leroy that I have wheel inserts, but he had already figured it out and had the correct socket on it. Upon removing the tires that's when he pointed out that the valve stem was missing. I could not understand why, I had new tires and stems put on in March of 09 and only 600 miles on the new tires. Well Leroy went right to work, he broke the tire from the rim and installed a new high-pressure valve stem! Anybody else would have just put on the spare. Has he was putting the tires back on I asked him if he could also check the pressure of the outer tire, he already had. I really appreciate that Leroy did the job correctly and quickly. I HATE BRAKING DOWN! But this really ended well! He had me back on the road within an hour of arriving. THANKS AGAIN LEROY!