we called this location to have a pair of shoes for our daughter put on hold, just a few days before christmas. we drove about 45 minutes to get to the mall, only to find that when the salesman checked the box, there were 2 left shoes. he apologized profusely, and offered to order them for us, free shipping, and a took a little off the cost of the shoes, but we wouldnt get them before christmas. this was disappointing, but since she knew she was getting them, it would be ok to be a little late. the shoes came today, on christmas eve. i dont remember his name, but he was awesome, and i just wanted to give him a shout out, esp at this time of year when people can be so tense and quick to lash out when disappointment hits. thank you, mr kind and friendly, tall and wildly good looking w/the pretty eyes. you made our day. merry christmas to you all!