6 Mall Rd, Barboursville, WV 25504
Bike Parking: No
Price Range : Below Average
No coupons available
I PURCHASED A PC AND 2 LAPTOPS FROM THIS STORE. THE PC I WANTED WAS NOT AVAILABLE EXCEPT AS A DISPLAY SO I AGREED TO TAKE THAT ONE. MY HUSBAND AND I USED THE LAPTOPS EXCLUSIVELY, LEAVING THE PC FOR THE GRANDKIDS. AT A LATER DATE, DISCOVERED THAT THIS PROGRAM THAT KEPT POPPING UP ON REBOOT, WAS EXCLUSIVE TO BEST BUYS DISPLAYS AND SHOULD HAVE BEEN REMOVED (DISCOVERED THIS AT ANOTHER BEST BUY IN LEXINGTON KY). I TOOK THE TOWER BACK AND THEY WERE INDIFFERENT AND NEARLY RUDE WHEN I COMPLAINED (I WAS NOT MEAN ABOUT IT HOWEVER I DID TELL THEM THAT THE GEEK SQUAD MANAGER IN LEXINGTON SAID THAT IT NEVER SHOULD HAVE HAPPENED). ANYWAY, NOW WE ARE USING THE PC, AND I HAVE DISCOVERED THAT BEST BUY WAS LEFT ON THE COMPUTER AS THE ADMINISTRATOR AND THEREFORE A LOT OF PROGRAMS WILL NOT ALLOW ME TO PARTICIPATE BECAUSE I AM NOT THE ADMINISTRATOR. I CALLED THEM TO ASK HOW I CAN CHANGE THE ADMINISTRATOR TO "ME" FROM "BEST BUY" AND I WAS INFORMED THAT I HAVE TO BRING THE TOWER BACK AND THEY HAVE TO REFORMAT THE HARDDRIVE,,,,,,,,,,,,,,,,,YES THAT'S RIGHT. I AM GOING TO LOSE EVERYTHING. DO YOU THINK THAT THEY EVEN OFFERED TO BACK IT UP TO ANOTHER HARD DRIVE FOR ME? NOPE, THEY SURE DID NOT.
NOW HOW WOULD YOU RATE THEM?
04/26/2008Provided by Citysearch -
I purchased an open box item from best buy on dec 23, 2007. On April 15 it quit working at 10 pm I called the warranty department on 4/16 was told that i would be hearing from repair service within 48 hours.. a week later I received a call they were sorry and I would be hearing from a repair company within the next 24 hours that was wednesday. on Friday I got a call from the warranty department, I had to call them back. I called and was told that they did not have a representative in my area and that the manufacture wanted me to call them directly and they would walk me through the trouble shooting part of the repair and if they could not get it fixed that way they would than send a tech out.. I was not feeling very accomodating at this point and said no, they could just send someone out. I was done. they transferred me to the manufacture who went a head and tried to get me to work with them to figure out what was wrong... they needed the serial number and I could not read it so thought that I might be able to find it with my orignal paper work. I got out the owners manual and did find a paper with the serial number on it and guess what else I found on it? A name of a repair company, a date, a transaction number which did not mean anything to me for about 2 minutes.. that is when the manufacture was going to give me a transaction number for the repair. I gave then the one I had and it was a repair that was approved for the first buyer... not as the sales person had told me, ""the installer who took it out to install it brought it back it would not fit in the opening"". but as in the orginal owner had problems and had it returned. The consumers relations person told me that the warranty is still good so what it the problem.. the problem is I was lied to and now I have been told oh well my word against his. and I was asked if I had his name because then we would be talking about a different option. they get paid commion so they know who sold the unit. warranty violated,
On September 2, 2006 I bought an iPod Nano 4GB at the Barboursville, WV Best Buy location along with the 2 year replacement warranty plan. The Sales Clerk who sold me the product stated it was necessary because if anything goes wrong with the iPod it has to be sent to Apple, and it takes awhile to get it back. With this warranty, I was assured I could bring the iPod into the store and you would replace it. He explained to us that the warranty covered everything, even if the product was dropped.
Less than three months later, I turned on the iPod on and it would not turn on at all. I went on the internet and followed their instructions very carefully and that did not solve the problem.
I was disappointed, but knew I was covered because I just purchased the iPod and if Apple’s warranty did not cover it, the store warranty we purchased would, since that is what I was told by the clerk.
When I took the iPod back to Best Buy, the clerk took it away from me without saying a word. She went into the back room behind closed doors and came back a few minutes later showing me a small scratch on the back. She said because of that very small scratch they could not take it back because Apple would say I damaged it. I asked about the store warranty I purchased and they said that it wasn't covered either. When I talked to the Manager, on duty she was very rude to me. I asked her about the promise that the clerk told me, the Manager's reply was, "I am not calling you a lair but I know my clerks, and they would never say that!"
I am a 51 year old woman that took extremely good care of this iPod and used it very little. No one else even touched the iPod and it was kept inside the velvet case it came with and inside a small zipper in my purse that nothing else was inside of. I never had a scratch on it when it went into that store.
Not only I am out $250 for the iPod but also $40 for a warranty that clearly does not live up to what I was promised. I feel this was misrepresented to me before I purchased the item, nor was it disclosed to us about the problems with Apple.
I contacted the Store Manager, who said he would refund my $40 that I paid for the store warranty. When I checked my statement from Best Buy, I was only refunded $38.47 which was prorated for the two months that I had the warranty.
I spent $307.38 at this store and had nothing to show for it.
I took the iPod to another store that sells the same item, and the Manager, along with other staff, examined the iPod. They informed me that it was not damaged, but normal wear and tear and that should have never been brought up as an issue. That Manager exchanged it for a newer model, no questions ask. They also checked the iPod on their machine and it would not register anything, making us think that I had one with a manufacturing defect.