I singed up for Case Management with Stepping Stones in Bangor Maine in Feb 2015, when I was going through a very rough time in my life. The first day I met my case manager, I was surprised to find she was as young as myself. We seemed to have a lot in common and hit it off good I thought. She had a lot of mental health issues herself as well as being disabled. She shared that she herself had been in a Mental Health Institute before. This while very weird, made me feel able to open up to her more. She promised to help me work on issues and find services I needed. We made a case plan with certain goals and dates to have them met by. We decided to meet twice a week. Our next appointment came and went and she never showed. I called her and she said she was home sick, and apologized for not making the meeting or letting me know but said she would see me next time. That appointment also came and went with her not calling or even texting. I was very upset. I called Stepping Stones and talked to her Supervisor Shana. She said she would look into it and call me back. She did and said that my case manager promised to cancel ahead next time. I told her that I really hoped she didn't miss more appointments because I really needed help. I met with my case manager a few more times and things were going good until she got stuck in my driveway by driving into the snow bank after a 2 inch snow fall. My friends and I pushed her out, and she turns the wheel and once again drives into the bank and is again stuck. We push her out and she was on her way. The next appt she parks at the end of the drive way and refuses to come up. I am disabled I can not walk down the driveway on ice. So I tell her since she can't make it up the driveway, and I would see her next time. She once again no shows, and texts me an hour after telling me she was stuck in a meeting. I ask her if she can call me when she gets time because things were getting bad for me and I was thinking about admitting myself into a Mental Health Institution. I needed her advice. I don't hear from her for a whole week and I once again call Stepping Stones and talk to her supervisor Shana. She says (once again) she will look into it and call me back. Shana calls me the next day and says my case manager said I was the one missing all the appointments not her. Shana then said "It's probably a good idea if you continue case management with another company. And then she offered me a few numbers.... I was soooo upset! After telling Shana how wrong that was, she asked me to forward all texts of my case manager's cancellations. (the ones she did let me know about.) I forwarded her about 10 texts of my case manager saying she was sick, running late, or sorry she didn't let me know, she forgot. I felt very bad for having to do this, but What choice was I left? Shana told me she would (you guessed it!) once again look into it and call me back early next week. It's now Friday and I didn't hear anything back from her.After all that paperwork, and telling this complete stranger personal things about myself, they want me to start all over with a new company because I call and complain? Stepping Stones failed me when I needed help the most. I do NOT recommend this company for Case Management. My Case Manager was very young, talked about her own mental health and physical issues and always texted instead of picking up the phone and calling. Stepping Stones is the most unprofessional business I have ever worked with. Don't trust these people with your mental health issues! They don't care.
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