I've had worked for the postal service for over 25 years and this office is absolutely the worst post office I've ever had the misfortune to deal with. I've waited for a package to be delivered for three days. On a Tuesday the package was supposed to have been delivered but because it was raining only a notice was left in my mailbox. I really doubt that the actual package ever left the post office. On the postal website I arranged for redelivery on Thursday. When the carrier came he did not have the package. When I questioned the carrier he said "Well the never gave it to me". He then said that by inquiring about my package I was holding him up. I then called the Post Office and "Wanda", who claimed to be a supervisor answered the phone. When I told her that the package I was waiting for was not delivered, she told me that it will be redelivered on Friday. I asked her if the package could be brought out to me she told me that there where no carriers available. When I suggested that a supervisor bring it to me I was told by her that she wasn't going to do it. This was something I used to do as a postmaster in PA. Customer service and satisfaction was our office's number one goal. When I told her that, in my 25 years with the US Postal Service, this was the worst offices I had ever encountered, she hung up on me. If I had done that to any of my customers I would have been fired. I am handicapped and have difficulty getting around so going to the post office is a challenge for me otherwise I would have picked up the package.
1. Postman Plus
Baltimore 21234Baltimore, MD 21234
From Business: Welcome to Postman Plus Carney Postman Plus Carney has been serving Baltimore since 1989--providing a full menu of products and services for almost everything rel…
11 S Charles StBaltimore, MD 21201
From Business: FedEx Office in downtown Baltimore, Maryland provides a one-stop shop for small businesses printing and shipping expertise and reliable customer service when and …
Difficult to get anything done via phone and zero professionalism. I've been waiting for a package which has been at my local post office for three days. When I call the PO all I get is lip and attitude.
The employees are despicable at the call center. Rosalyn and Janice are both terrible and should be FIRED FOR HOW THEY HANG UP ON CUSTOMERS AND ANSWER the phone with attitude!
My business has had a PO box at this branch for years. We also get a LOT of packages delivered. The great ladies at this Post Office have always done a wonderful, professional, courteous and friendly job taking care of me. I enjoy my visits. Working for the government, especially being the public face of the government, is not an easy job- I really appreciate these people.
They may want to consider changing their business hours. I arrive 5 minutes before their closing time and was there until 10 minutes after they had closed. I seemed to be causing the man behind the counter immense distress. He was huffing and puffing and making comments under his breath about how annoyed he was. Awful customer service at its best! I will be taking my mail to Fella Point in the future.
If you can, even if it takes you an extra 20 minutes, go ANYWHERE else. The people there are incredibly rude and extremely unhelpful when I asked questions. I would not even give this place 1 star if I could.
My name is Mrs Maryland Muse and my address is 3402 Rosedale Rd Apt B. I just wanted to let you know that my regular mail carrier (I don't know his name) I know that he has had hip surgery. He is the BEST mail carrier that I have ever encountered. OUTSTANDING!