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Room 1Age at check-in

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Business Description
Stay at the Sleep Inn & Suites Downtown Inner Harbor hotel. We are steps from the Shot Tower Metro Subway Station and minutes from attractions that include Johns Hopkins Hospital and the Krieger Children's Institute, Oriole Park at Camden Yards, Maryland Science Center and the Baltimore Convention Center. Many additional entertainment venues, cultural attractions, museums and restaurants are also nearby. At this pet-friendly Baltimore hotel, enjoy amenities that include a free breakfast, free high-speed Internet access, exercise room and more. All smoke-free guest rooms include 32-inch flat-screen televisions, coffee makers and cable television with Showtime. Select rooms also offer microwaves, refrigerators, sofa sleepers and spa inspired whirlpool bathtubs.The Sleep Inn & Suites hotel offers inviting accommodations in a historic setting. Our downtown location and personalized service is sure to make your next trip to Baltimore one to remember.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Brands
Sleep Inn
Payment method
debit, diners club, amex, discover, master card, visa, carte blanche
Location
A stay at Sleep Inn & Suites Downtown Inner Harbor places you in the heart of Baltimore, walking distance from Baltimore City Hall and Power Plant Live. This hotel is within close proximity of Rams Head Live and Port Discovery.
Neighborhoods
Southeastern Baltimore, Jonestown
Categories
Hotels, Lodging, Corporate Lodging, Motels
Other Information

Parking: Lot

Check-In Time: 3:00 PM

Check-Out Time: noon

Policy: 24-hour check-in

Property Amenities: Multilingual staff, Picnic area, Elevator/lift, Free breakfast, Fitness facilities, Safe-deposit box at front desk, Barbecue grill(s), Laundry facilities, Business center, Area shuttle (surcharge), Concierge services, Airport transportation (surcharge), Free wired high-speed Internet, Tours/ticket assistance, Luggage storage, Dry cleaning/laundry service

Room Amenities: Daily housekeeping, Iron/ironing board, Private bathroom, Cable TV service, Hair dryer, Free local calls, Air conditioning, Desk, Connecting/adjoining rooms available, Flat-panel TV, Coffee/tea maker, Free wired high-speed Internet

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Reviews

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cpilotte

06/16/2011

Provided by Citysearch - 
Overall
Worst experience (and on my wedding day too)

I stayed at this hotel, along with my guests, for my wedding in downtown Baltimore in May 2011. My troubles with this hotel began right away with them promising me things for reserving a block of rooms for my guests and not following through, additionally, many guests had trouble booking rooms due to staff incompetence. In spite of the many problems I had before staying at this hotel, the staff assured me that me and my guests would have a good stay. Sadly, that was far from what we experienced. The hotel is very loud, anytime a door shuts on the same floor or anyone has a tv or music on, you can hear it in your room; none of the shower curtains were long enough to block water from going all over the floors; the parking lot is small and parking is not guaranteed, yet they do not tell you that you will be charged for parking even if you can't find a spot; some guests experienced parts of their rooms falling apart (light fixtures fell from the ceiling); some guests were woken at 12:30 AM to move their cars when they were parked legally in the small lot because cars were blocked in; and multiple guests reserved baby cribs/cots and were told they'd receive them having booked them early but were not given them when they checked in--yet, for some reason, there was a cot available in the room that my husband and I stayed in on our wedding night (I'm not sure who was supposed to be sleeping in that cot or why it was even there...). Yet, the biggest problem I had with the hotel was the attitude I was given at 6:00 AM the morning of my wedding day by a hotel staff member. I was attempting to pay for a parking spot for the hair & make-up women who we hired to help me and my bridesmaids get ready. This staff member had me stand there waiting about 5 minutes after asking to pay for a parking pass, then harassed me about why I had a free room (because it was my WEDDING DAY!), and did not resolve the situation and was exceptionally rude to me, so I paid for street parking instead.
I did not have problems with any other staff members throughout my stay (despite numerous previous problems during the planning process) and some staff did respond to the problems we had when friends of mine described the problem I had with the morning staff member.
Overall, I urge this staff to take more consideration in what they promise guests and to remember that customer service is probably one of the main things guests will remember. That said, staff at this hotel may want to refrain from using the words ""My pleasure"" after every interaction with a guest, because when a guest has problems with the staff/accommodations/anything, and the staff just repeatedly say ""My pleasure"" it comes off as rude, disrespectful, and completely not genuine. I do not recommend this hotel and I feel terrible for my wedding guests who stayed there and faced problems (which was most of them).
Guests considering this hotel should be warned about the poor customer service, small parking lot & the possibility of being asked to move their car at odd hours of the night, and the already failing physical facilities of the hotel in general.

SonyaTiddah

03/27/2011

Provided by Citysearch - 
Overall
CUTE, CLEAN, & CHEAP

Me and my friend went on a last minute trip to Baltimore. We didn't want to spend a lot of money but we wanted to stay somewhere nice. I wasn't sure what to expect because the description said that it was in an old warehouse. It turns out that it had a Lofty vibe to it. The lobby was clean, bright and trendy. The guy Robert at the front desk was very helpful with suggesting clubs and lounges for us to try. Our room was very spacious and clean. The bathroom was as well. Their pictures on the website are real. That's how it really looks. Nothing was altered! I would definitely stay here again!

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