Roto-Rooter Plumbing & Water Cleanup
812 W Patapsco Ave Ste I, Baltimore, MD 21230
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Emergency Service: Yes
Services: Water heaters, Excavators, Plumbing, Drain pipe, Wells, Gutter cleaning, Appliance repair, Gas leak repair, Septic tank, Hauling services
I have always been pleased with Roto-rooter. Three years ago, they came when I had a sewer line break - they did the cleanup and the excavating division replaced my sewer pipe. They are always prompt. Yesterday I had a leaking hot water heater and they were the only company that I called that would come out right away. The hot water heater was promptly replaced. The technician was polite and friendly.
Excellent same day response. Technician, Chris, was highly qualified. Communication with the service department was very impressive. All work performed was completed in a timely manner and I'm very satisfied. This was my first experience with Roto-Rooter. I would not hesitate to contact them for my future plumbing needs.
We just got service from Rotorooter for our basement toilet. Tech came promptly, gave estimate and started work right away. We had to replace an ASCENT II maserating toilet system. This was a difficult job. The tech from roto rooter did a great job. Was patient and helpful even though the job went a little beyond his estimate. The tech was Khiangte (#7909). Will be glad to have them back for similar difficult jobs that we might have.
On Preakness Saturday afternoon my plumbing backed up. I called Roto-Rooter and a very nice young woman (Jenay) said a repairman would be out in an hour and sure enough they were right on time. Greg Thompson #8288 and Quintin#2586 did an excellent, professional job and were friendly polite and courteous. They made the repair in an hour or so, and they knew exactly what to do. They also cleaned up thoroughly afterward, even moving furniture back into place. Within 2-3 hours from my calling, the repair was completely finished, just in time to watch the Preakness ! Thats as good as it gets ! I wholeheartedly recommend this company to anyone in need of plumbing service.
Scheduled appt. window from 9-11am. Received call at 10am that technician would arrive around 12pm. Never received any other update call, until technician arrived at 2:30pm! No explanation for delay, no compensation for a Sunday lost waiting around? Frustrating. Technician was nice, and problem was solved, too bad it started off on a sour note.
From the time I called in and they still had my name and address from 2001(!) I was impressed. Within a half hour Van Nghaka was here, assessed my basement floor drain blockage, showed me how much it would cost, explained how my sewer lines are laid out, and had it fixed and flowing. He even showed me what had clogged the pipe. Nice six month warranty too. Will use Roto Rooter again.