Prestige Home Solutions
3500 Boston St Ste 423, Baltimore, MD 21224
TollFree: (877) 522-2202
No coupons available
Very insulting. Waste of time
August 29, 2015 - I had an appointment with a rep of Prestige homes Solutions in Baltimore.
The rep came out prior to scheduled visit and I met him.
1) He immediately said my roof looked like it was 20-23 years old. I bought the house Brand new construction. The house is 15 years old and I had new shingles installed in the back and side about 5 years ago.
2) He said "I am surprised you don't have leaks from the second floor." I said "no." The wall of windows were an addition and the roof in the back was installed with new shingles about 5 years ago. So there is no leaking.
3) He said is fee was 17,000 to do the entire roof. I didn't want to do the entire roof, just repairs. Then he adjusted the cost to 6,000+ dollars for the roof and the damaged shingles. I said I only wanted a repair to the shingles and gutters. I told him that was high. I specifically wanted a repair.
He said, "we do not do repairs. We do installations. If you want repairs to the roof, you should go on Craigslist." He gave me his card just in case I changed my mind.
What a waste of time and he was insulting from beginning to the end. I would NEVER recommend Prestige Home Solutions or do business with them.
Their Service Manager/agent, Roger, was HORRIBLE. He doesn't know how to speak with customers. I wouldn't recommend them to anyone. I would rate them a 0 if I could. But you have 1 star. So they will get that but it should be a negative star.
Great sales guy but then all down hill. Sold us windows... Told they were amazing. Yeah amazing for ice to form inside of them. To have a cold breeze on all of them. Gutters installed incorrectly. Electrical box left hanging. Asbestos laying around my yard also nails and glass. Great for my dog and kids! This company should be shutdown and I should get a full refund plus.
If I can post pics on here I will. I know I did on their other yelp page. No clue how they have 2.
From start to finish I was impressed with the service I received from Prestige. My questions about some details of the quote were answered promptly. All their communications were friendly and direct. The work was completed in a timely manner. They did a thorough job protecting our property during the work and the clean up was spotless.