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Stay away from this dealership. We, another dealer, bought 2008 Toyota FJ cruiser.
We received a car without amplifier at the trunk and panel where was amplifier was changed. ( pictures at dealership show amplifier and different panel).I talked to Evan and he is trying to blame transportation company to steal amplifier and change a panel ( what a nonsense!!!) .Not an honest dealer, stay away.
My journey for a used car began where anyone else might begin their search these days: on the Internet. Now, I'm not too comfortable on the Internet or in front of a computer, but I know this is the most efficient way of searching for practically anything. I stumbled upon Carbiz's website and it looked clean and user-friendly to navigate. After searching their site for about 10 minutes or so, I decided to send an inquiry to see if I could meet with someone to discuss a mini-van I was interested in. Enter Danielle Miller. With a warm and courteous reply, I felt like I was making the right step forward in finding the car of my (proverbial) dreams. Danielle scheduled an appointment for me that same week and I met with her at MY convenience (this is very important in the hectic lifestyle I lead with 3 kids hanging on my back). Upon entering the dealership, Danielle was coincidentally the first one to greet me. We chatted for a little bit, some small talk to get to know each other, and she then walked me out onto the lot to the vehicle I had mentioned I was interested in. Wasting no time, we went for a test drive and she provided me with all the details and answered all of my questions that she had answers for at that time; the experience was very pleasant. After getting back to the dealership, there was no pressure from Danielle to force me into the car, but she certainly said the right things to keep my intentions set on coming back to Carbiz once my decision is made. We ended the meeting with a handshake and I was on my way to continue weighing my options. As of this time, I'm still doing some more research and saving some $$ before committing to a purchase, but Carbiz still holds the #1 spot of where I would like to buy my vehicle from. Thank you!
I enjoyed the car buying process overall. I absentmindedly did not ask for all normal things my car should have: Key, Manual, DVD, until after the sale. the purchased them and sent them to me at no charge. Highly recommended. Martin did not hard sell me on anything, which was also very nice.
I bought a used Saab 9-7x from Carbiz two weeks ago and I truly wish I had bought all my cars from them. I have dealt with good dealers and bad dealers and these guys stood way above the rest. The dealership itself is clean and well stocked, if I have any complaint it's that sometimes it can take a while to get through to a salesperson; but it was extremely busy when I walked in.
Brian was immediately helpful when I called, he went out of his way to make sure the truck I found online was in the lot and ready. I live 2 hours away and since they had the exact vehicle I wanted he told me not to leave until he "put his hands on the car"; I loved this since I have gone to dealers who have told me they had cars and when I arrive it was either some kind of mistake or a ploy to get me in the door.
Javier was my actual salesperson and he was excellent, he knew everything he needed to know about the vehicle, and when he wasn't sure he found out for me. He went out of his way to be friendly and helpful. I ended up buying the truck and I was given a complimentary 1 month engine and transmission warranty.
The best testament to the service you receive at Carbiz is what happened when a check engine light came on after I took the vehicle home: Javier was concerned and helpful, he told me they would cover the repair give me a loaner if necessary. This amazed me because it was an issue with the fuel tank sensor and since I put so many miles on the truck, it clearly wasn't covered under the warranty that came with it. Contrary to my experiences at other dealers (who sometimes won't even cover things under their warranties) these guys covered a repair outside of the warranty. The same repair was quoted at about $450 at a Saab dealer, I didn't pay a penny, I brought it in, their service staff was helpful and professional, and I drove it home after 3 hours (very quick for the type of work needed!). I don't recommended skipping on the extended warranty, and I will give it more thought in the future, especially now that I know how professional the staff is at Carbiz. I am still blown away by how helpful these guys have been and how great my new-to-me truck is. I hope that I don't have to replace any of my cars anytime soon, but when I do replace or upgrade I will happily drive the 2 hours to Carbiz.
Although Carbiz is a little more than an hour from my home; the drive was worthwhile. I had found a vehicle I was interested in on their website. Once at their site that car didn't work out for me. However, my salesperson(Sarah Herr) was able to show me THREE other vehicles on their lot that were in my category and price range. Sarah and all the other staff I worked with were very friendly and professional. No high pressure sales tactics or attempts to sell me something out of my price range. Although Sarah was very busy that day, she was very patient and thorough.
The vehicle I purchased had a small but deep "ding" on one of the doors. I looked at this vehicle on a Saturday and called Sarah the following Monday to tell her I wanted to buy the vehicle and pick it up that same Monday. I asked if they could do something with the "ding". Sarah was able able to have the damage repaired before I arrived that evening at no extra cost to me! Simply outstanding customer service that is all too rare these days.
Great job by all the Carbiz staff. I will be a return customer.
I went to Carbiz this weekend to look at a used CTS (my first car ever). I left with a great car at an excellent price and a huge smile on my face (its still there two days later). I received top-notch customer service from Javier, Brian, and Allie (sp?). Though I have a feeling my "car lawyer" friend and I were perhaps the most obnoxious and demanding pains that Carbiz had encountered all day, the employees I dealt with remained very patient and friendly throughout the process. I would recommend them to anyone in search of a used car and would not hesitate to buy from them again.
After shopping around at several dealerships and being treated pretty badly, I found Carbiz totally refreshing. From the minute I walked in the door, I knew this was a different atmosphere from other dealerships. This was my first time buying a car, and as a woman I found the process very intimidating, but felt super comfortable here. Jordan was great. He helped me with the test drive, he never rushed, and was quick to answer any questions I had. I got a great price for my trade in (I did a ton of research on consumer reports and a lot of shopping around and knew what the prices should be), and a great deal on a used car. Ali helped me through all of my paperwork and explained everything I needed to know. It was such a great experience, and I would absolutely recommend Carbiz to anyone looking for a new or used car!
MIRO IS VERY PROFESSIONAL, PATIENT, AND DETERMINED TO MAKE YOU SATISFIED WITH THE SALE TO THE BEST OF HIS ABILITY. VERY INFORMATIVE ABOUT THE CAR WE WANTED TO PURCHASE. MADE TRANSACTION SIMPLE AND TO THE POINT. WORKED OUT THE BEST WAY FOR US FINANCIALLY. ALSO, BABYSITTED FOR A LITTLE WHILE WE WRAPPED UP THE SIGNING OF PAPERWORK. (SMILE).
I was satisfied with the staff at Carbiz,especially Matt Pollock and Chris Marino,who assisted me into purchasing a luxury car I thought I could never afford.The paperwork was quick and easy, and the processing time was outstanding.Also a friend of mine referred me to Carbiz because she purchased a car from this dealership and she received $100 dollars for her referral! I highly recommend Carbiz to anyone looking for a car and this is why they received a great rating.
I'm a first time buyer and the process was beginning to be long and drawn out trying to find a dealership that would work with my to purchase the car that I wanted. Two people referred me to Carbiz after my rounds at many other dealerships, and I was sent to Myron Boyd. As a young female trying to purchase a car alone,I assumed everyone would give me a hard time. Carbiz was the only dealership that did not try to force me into a car that I did not want. I went in and told them exactly what I wanted and Myron and Danielle worked tirelessly to help me get to a comfortable down payment and monthly payment. I felt very comfortable knowing that they had my best interest at hand and were not trying to take advantage of me. Everyone was pleasant and made sure that I was comfortable while I waited. I absolutely LOVE my car and I am so grateful for all the diligence and hard work that went it to helping to put a smile on my face. I can honestly say that they truly go above and behind to satisfy their customers. Without a doubt,I will definitely refer friends and family members to Carbiz.
I've purchased from many dealers over many years and this by far has been the easiest and most pleasant buying experience I have ever had. I'm in the Military so most of the dealers see automatic dollar signs, not these guys. They had my best interests at heart, proof is, that I brought my kids in on purpose, they treated them like they were their own. Karen, the receptionist was so kind to them!. When I knew that the girls were not just "faces" I found whom I wanted to work with. We set out to getting the car I wanted, not one they wanted to put me into. After all was said and done I drove away in a care that was very low mileage, clean in and out at a price that was low and resonable. Way to Carbiz!
Ok, an addendum to my review. Matt, the saleseman whom sold me the car just followed up to see how everything was going, how cool AND thoughful was that! people, if you havent looked at this dealership, you should. You would be short changing yourselves if you didnt.
Highly recommend this dealership for the purchase of excellent pre-owned vehicles at affordable prices. Entire staff friendly, professional and knowledgeable. I have recommended friends and family to this dealership for their auto needs based upon my personal experiences.
Very good experience, several items needed to be corrected and they keep the vehicle several day and made sure it was right. The price was reasonable and the repairs were done to my satisfaction. They did a great job and even delivered the car to my house in PA
Matt was very helpful friendly went out of his way to make sure I felt valued as a customer through the whole process Matt went to bat for me when i know most dealers would have let me walk he knew what I was looking for in a car I am very pleased with my car "I Love It" and Ali she has alot of patience very kind friendly worked with me when MVA was given me the run around I would recommend everyone to Carbiz !!!!
I recommend this dealership because they have a good selection of good quality cars. The employees were very helpful and friendly towards me and my family. The dealership prices were reasonable. I rated my overall experience as good because there was one issue with the defective car radio which required the rear window to be replaced. Fortunately the cost was covered under the manufacturer's warranty.
My sales person, Javier, was highly professional and extremely helpful. The entire buying experience went smoothly and was easier than any experience of buying a car I have ever had. This is my second car I have purchased and will not be my last. Evan, the owner, made it a point to introduce himself and I felt well treated as a customer. Carbiz is an honest and genuine facility and I would recommend it to anyone looking to purchase a vehicle.
I just traded in my 07 Jeep Liberty for an 04 Jeep Wrangler and I received great customer service from the first visit to the showroom. Fred was very helpful and knowlegible when it came to the cars on the Carbiz lot. My brother also purchased a vehicle from them this past May, and he lives in Vermont. Fred was great to work with and he made trading in one vehicle for another very easy and painless. I would recommend that if you are looking for a vehicle, try going to Carbiz because they have a lot of inventory to choose from and the salesmen know what they are doing, especially Fred Alston.
I recently traded my VW Jetta in for a VW Touareg at CarBiz. Buying a car is not high on my list of things to do, but Danielle managed to make it a pleasant and fun experience. Ali and Evan took care of the financing and trade, in a very relaxed and professional matter. I drove away in my new Touareg very happy and feeling like a close friend or family member. I would send anyone looking for a new car to CarBiz. Not only do you leave with your dream car, but you feel like you did business with a friend, and you weren't just another sale or customer. The new showroom is bright and cheerful. Great job with the showroom. The mascots are cute and very friendly too.
I had very good service there will do Business again and Danielle is a sweetheart for Sales person.I needed a car very bad and they put me in one with low payements and something reliable for me and my 2 kids.. Also the work as hard as they could with the credit and cash I had and made it happen yay!!!
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