All-Star Appliance Repair
30 Jones Falls Ter, Baltimore, MD 21209
Parking: Lot, Free
Wheelchair Accessible: Yes
Services: Garbage Disposal Repair, Gas Appliance Repair, Commercial Refrigeration Equipment Repair, Dishwasher Repair, Oven Repair, Refrigerator Repair, Stove Repair, Washer & Dryer Repair
This business may be "local," but is neither "reliable" nor "honest" like the rest of its slogan proclaims. Do NOT recommend. In a nutshell, I was stood up three times, and my refrigerator never got fixed.
I contacted All Star Appliance Repair in April when my refrigerator stopped working (wasn't getting cold enough). A serviceman named Eric came out and said I needed a new part. He ordered it and returned the next day to install it. I paid or the part and the labor. This company supposedly offers a 90-day parts and labor warranty and a "100% satisfaction guarantee."
Well, the fridge stopped working again (same problem) within 90 days. I contacted the company again and Eric came back that week, but by then my husband had thawed out the fridge and it seemed to be cooling again, so he didn't want to do anything at that point, and told me to call him as soon as it does it again.
It did it again the next week, so he came back and said it was the same problem as before and he would get another new part and be back the next day. I was wary, because why would a brand-new part break within 90 days? I thought it must be a bigger problem causing this. I figured I would ask him when he came back to install it.
Well, he did not return the next day (Saturday), and I couldn't reach anyone at the business the whole weekend. I left multiple phone messages and they were not returned. I finally got ahold of someone on Monday, and they said someone would be out that afternoon. Again, no one showed up. My husband called later, acting like he was a new client, and HIS call was returned. They told him someone would be out the next day.
Eric finally came, and replaced a different part than the one originally replaced. It did not solve the problem. I called to tell him that, and he said he would call the manufacturer of the fridge and get back to me within half an hour. He didn't get back to me, so I called him at the end of the day. He said he would be back again the next day.
For the third time, he did not show up, and I haven't heard from him since (that was five days ago). I have again left multiple phone messages at both the company's phone numbers, and no one will return my calls. This company did NOT fix my fridge, and did NOT stand by their "100% satisfaction guarantee" or parts and labor warranty. I would like a refund, though I would prefer to have my time back, after being stood up three times.
Eric came over to replace our Thermador Ice Maker over a month and a half ago. The Ice Maker hasn't produced more than 12-15 ice cubes over 2 to 3 days. Initially we thought there was an issue with replacing the water filter, which I followed through on and then figured out this wasn't the cause for the low production of ice. We ran into Eric at the local grocery store and he asked us how ice production was. We told him it still wasn't good, and that we'd be in touch with him. We've since followed up with him, and haven't heard back from him after 2 to 3 weeks. Eric was scheduled to come for a follow up on November 14th, but was a complete no show. Thoroughly unimpressed with the lack of follow up to make sure our $575 part was working correctly. At this point, I'm going to have to incur additional costs to figure out why the ice maker isn't producing much ice by calling another repair service.
*WONDERFUL SERVICE ...This company was amazing. I had a problem with my refrigerator during the course of this dilemma I lost all my food. When i woke up friday morning I went to grab milk and noticed that the milk was walk along with everything else in the refrigerator. I quickly looked online a read some of the glowing reviews about All-Star and gave them a call. I talked to a service man on the phone who calmed me down and gave me a few ideas like going to get ice to keep in the refrigerator until the technician could arrive. I went to the store and did this. I was given a time of 11-1 which was sooner than I expected considering I was calling them around 10am. After waiting maybe about an hour I received a call from Eric the technician saying he was on his way in about 20 minutes. I was so grateful that they were on the way. When Eric arrived he had a smile on his face and was really friendly and kept my composure. He told me this was going to be a simple repair and would be an easy fix.
Check with the better business bureau about this place, or angies list. They will gladly come out and charge a diagnostic fee - and then they will not return. This will force you to pay an additional diagnostic fee to another company. Don't use this company, you will regret it.
If I could give NO stars, I would. I had previously recommended All-Star Appliance Repair Baltimore; however, I must rescind. Apparently the owner, Eric Solomon, does not care about his company or customers. After over a month of arriving late or not at all and not returning calls and texts, I have given up. DO NOT USE ALL-STAR APPLIANCE REPAIR in Baltimore unless you want to be completely disappointed. At this point, I am owed money for my time and the money I paid.