A. J. Michaels Company
4512 York Rd, Baltimore, MD 21212
Fax: (410) 435-7309
Services: Bathroom Remodeling, Faucet Repair, Install Solar Water Heaters, Install Water Heater, Locate Line Breakage, Septic System Installation, Septic System Repair, Sewer Main Clearing, Sewer Main Installation, Sewer Main Repair, Sump Pump Installation, Sump Pump Repair, Sump Pumps, Water Main Installation, Water Main Repair, Water Purification System Installation, Water Purification System Repair, Pipe Thawing, Septic Tank Cleaning, Septic Tanks, Tank Installation, Leak Detection, Plumber Referral Service, Sewer Locating Service, Drain Cleaning, Sewer Thawing, Water Main Cleaning, Basement Pumping
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Horrible customer service. I had an entire heat pump system put in 11 years ago. The compressor died last year. The technician came out and suggested replacing the compressor and that it would last about five years. The cost of the compressor and installation was almost $2000. Less than a year later, the new compressor died. It took A.J. Michaels almost a week to come out to tell us the new compressor died and had the gall to charge $99 for the visit. They then informed me that the compressor was only on a 30 day warranty. This was never presented in any paperwork that I was given. I was told that I would need an entire new system and the most they could do was give me a $320 credit. I spoke to a rude and condescending manager named Jim who gave me a lengthy explanation about why he didn't need customers like me and that $320 was all he would do for me. Needless to say, I filed a complaint with the BBB and went with a different company that fully backs their work.
06/24/2011Provided by Citysearch -
AJ Michaels installed a heater/air conditioner unit for me in my condominium 10 years ago.
Up to now, my only contact with them has been to buy a new filter each year.
I had a problem with my air conditioner during a heat wave, and they responded quickly and fixed the problem.
Courteous and efficient company.
07/21/2008Provided by Citysearch -
All this company wants to do is stea your money! You can ask any simple question and they always say they must go to your house to see it. It cost $59 just to go to your house. I told them I have a parts warranty and they claim they it was not in their computer that I actually got the installation done by them. I told them I can prove it to them by sending it to them online but they say the only way I can prove it is if a guy comes out and sees the paper. So that's $59 just for a guy to see one paper and then leave? WOW way to make money! Next...I can read english very well, it says on the paper specifically...6 years parts and tank warranty. They told me the warranty is only applied to the tank. I mean it says PARTS AND TANK! This part of it was the secretary was sooooo rude about it and started getting fustrated when I started to prove her wrong. She got scared and recommended her manager but her manager wasn't even there! They are two face too, I asked them how much it cost to replace an exansion tank and they said $400. When I call the next day, they said they don't know how much it cost to get it replaced. First of all, exapansion tanks only cost $50 and how can they not know how much it cost to replace and entire expansion tank? This is not rocket science. Overall...I would take my business some place else. These people will rip you off at all means!!!!!!!!!!!!!!!!!!!!!!