Excellent service, friendly and professional. Knowledgeable about products and services plans.Even made sure I was on the right plan that accommodate my needs in a service plan. They make sure that each and every person walk out content their new service or product. I'm looking forward to my next visit. Keep up the good work Ladies.ByJacquetta Jackson
2310 E Churchville Rd Ste BBel Air, MD 21015
1605 Whetstone WayBaltimore, MD 21230
From Business: Victra, formerly A Wireless is the largest Verizon Authorized Retailer. We strive to create the best possible experience for our guests. Our mission is to connect…
I came to the store to do an exchange, I waited in the store for 4 hours so they could transfer all my stuff to the new phone, once the transfer was finished and I was told me my old phone had water damage and if I left with the new phone they would charge me $400, why didn't they check for water damage before they did the transfer, then and try and tell me they were helping me, YOU WERENT HELPING ME, I WASTED HALF MY DAY IN THE STORE WHEN SOMEONE SHOULD HAVE CHECKED FOR WATER DAMAGE BEFORE THE TRANSFER. I hate this location and the gentleman with the bald head they have working there doesn't know any thing about customer service, he is very condensending and really doesn't know how to do his job. I think that whole store needs to go back to training,as a matter of fact the whole company can do with some training, there is no communication between the stores and customer care. I will not be returning to this location and when my contract is up I will be going to a different company.
Great experience, friendly.
Great selection and they really try to take care of everybody from repair to rate plans
The service was terrible today 10-30-2014 in the morning. It was so apparent that the sales associate didnt want to help me and he couldnt even recover during the transaction, so I opted out of upgrading my phone and will be complaining to Sprint Corp . If I could give this store 0 stars, I def. would
I would like to share one of a few great experiences I've had Tops in Cellular. First as someone who embraces technology Danny and his knowledgeable crew are on top of all things cellular from iOS, Android, Windows and everything in between
Horrible customer service that do not issue refunds. Please save yourself the trouble and take your business elsewhere. Highly unrecommended.