This business may be "local," but is neither "reliable" nor "honest" like the rest of its slogan proclaims. Do NOT recommend. In a nutshell, I was stood up three times, and my refrigerator never got fixed.Details:I contacted All Star Appliance Repair in April when my refrigerator stopped working (wasn't getting cold enough). A serviceman named Eric came out and said I needed a new part. He ordered it and returned the next day to install it. I paid or the part and the labor. This company supposedly offers a 90-day parts and labor warranty and a "100% satisfaction guarantee." Well, the fridge stopped working again (same problem) within 90 days. I contacted the company again and Eric came back that week, but by then my husband had thawed out the fridge and it seemed to be cooling again, so he didn't want to do anything at that point, and told me to call him as soon as it does it again. It did it again the next week, so he came back and said it was the same problem as before and he would get another new part and be back the next day. I was wary, because why would a brand-new part break within 90 days? I thought it must be a bigger problem causing this. I figured I would ask him when he came back to install it. Well, he did not return the next day (Saturday), and I couldn't reach anyone at the business the whole weekend. I left multiple phone messages and they were not returned. I finally got ahold of someone on Monday, and they said someone would be out that afternoon. Again, no one showed up. My husband called later, acting like he was a new client, and HIS call was returned. They told him someone would be out the next day. Eric finally came, and replaced a different part than the one originally replaced. It did not solve the problem. I called to tell him that, and he said he would call the manufacturer of the fridge and get back to me within half an hour. He didn't get back to me, so I called him at the end of the day. He said he would be back again the next day. For the third time, he did not show up, and I haven't heard from him since (that was five days ago). I have again left multiple phone messages at both the company's phone numbers, and no one will return my calls. This company did NOT fix my fridge, and did NOT stand by their "100% satisfaction guarantee" or parts and labor warranty. I would like a refund, though I would prefer to have my time back, after being stood up three times.
7885 Eastern AveBaltimore, MD 21224
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From Business: All Appliance Repair Brands the technicians service Baltimore: Refrigerator Repair, Washer Repair, Dryer Repair, Dishwasher Repair Amana Repair, Bosch Repair, Dac…
Very pleased with my first experience of buying a used washer and dryer. Couldn't pass on the price, and the products look and work like new, and they guarantee it for 90 days. Delivery guys were polite, knowledgeable, swept my floor, and worked like mules in the blistering heat. Definitely going back.
Eric from allstar is always fast, knowledgeable and friendly!! Will use them again for sure! Fair and reasonable prices with true quality service
Phil did an excellent job repairing my washing machine. He was kind, courteous, gave a fair estimate and completed the work efficiently. Thanks Phil !
I did some research on them and saw all the bad reviews so I wanted to see the show for myself and ended up buying a washer for $200 and they brought it to my house the next day. I don't know if they restaffed or were bought out but the girls at the store were great and my washer hasnt had a single issue.
Eric was phenominial from AllStar. Very prompt with appointment. Parts had to be ordered came back as scheduled. Company is very easy to work with.
I had a problem with my dryer. So I called Dave D's Appliance Repair. Dave came out the same day to repair. He had the part on his truck. He was very friendly and curtious. After the job was done, he cleaned everything up after he completed the job! Also his prices are awesome!!!
I agree with the shady, shady shady remark. What they did to me actually violates the law. They took my purchased refrigerator, never showed up for delivery and then sent another one in its place. The owner tried to convince me I bought something different . Finally he relented, and agreed that I bought the refrigerator I said I did, but it was unable to be sold to me. "bait and switch" anyone? UCC violation there. Stay away from this place, there are plenty of places that are honest and will work with you. Try the place on German Hill Road.
Service was fast. Along with the other great reviews on the web, All-Star showed their service was unbeatable. Repaired on the same day. Arrive on time as promised. Will use again.
They are fairly priced and responded quickly.