Dig-m-installers installed my above ground pool yesterday and while the installers seemed to do a great job and were , the management team was rude and clueless. The excavator came on Friday did his work and I paid him $250. He moved some extra dirt for me and I asked him if I owed him anything more. He said NO. And that standard practice is for me to deduct his fee from the total of $ 1950 on Sunday. I then called Dig-m to confirm this and was told that I was correct. When the crew came on Sunday they told me that I owed them $ 1950. I told them what dig-m told me and they called Marie the owner and she said I was wrong. When I called Marie she told me if I did not pay them $ 1950 they would leave. (meanwhile all of the parts were spread all over my yard). I had them finish the pool but asked Marie if I could cancel the water truck that was due today and save the $ 250 in water and fill the pool with my hose. She said yes. Well guess what the water truck showed up at 9:00am.
This organization helped me when i was in crisis. Their programs allowed me to get back on my feet again
They are a great company. The stand behind their work. Everything is in writing from them. Make sure you get their free Blue Book. It will walk you through the process of having an above ground pool installed. It will make things easier when you know what to expect.