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Jay Wolfe Toyota of West County

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(636) 207-3900

14700 Manchester RdBallwin, MO 63011

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New Car Dealers, New Truck Dealers, Used Car Dealers

(45 Reviews)
CLOSED NOW
Today: 9:00 am - 9:00 pm
Tomorrow: 9:00 am - 6:00 pm

Please contact the business for updated hours/services due to the COVID-19 advisory.

Every day, In every way, Nice People

General Info

Conveniently located on Manchester Road one mile west of Highway 141, we invite you to make the short drive and put us to the test today! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon:
Tue:
Wed:
Thu:
Fri:
Sat:
SunClosed
Extra Phones

Phone: (636) 386-1800

Fax: (636) 207-3999

Brands
Toyota
Payment method
discover, master card, visa
Neighborhood
Ballwin
Amenities
Fleet T.E.D. Dealer,Toyota Rent A Car,Certified Used Vehicles,Express Lube,Toyota Tire Center
Other Emails

Categories
New Car Dealers, New Truck Dealers, Used Car Dealers
Other Information

Parking: Lot

Reviews

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gregnuj

07/31/2013

Overall

Service Department Billed for work they did not do!!

I have been a customer for 6 years, but I after a regular maintenance I discovered some of the items I was billed for not completed. When I brought this to their attention they at first denied it and then when they checked for themselves they grudgingly admitted the work was not done. Their overall response was not to look for ways to satisfy my complaint, but instead to try to make me feel like I was the problem. While they acknowledged the failure they were unwilling to take ownership of the problem and did not seek to make me a happy customer. Needless to say this discovery was a breach of my trust and when it comes to something like car maintenance you cannot deal with people who are dishonest.

j stuart

12/08/2011

Provided by Citysearch - 
Overall
reviews innaccurate

so how is it that this is the only dealership in st louis that has 40+ brief 5 star ratings? someone stacking the deck here?

I recomend you read the real reviews--the 1-2 star ranges: such as mine:

service department did not do repair correctly-- replaced wrong part! then they act aloof and just ask me to bring the car back later when they have the right part! unbelievable. as they already charged me (for the wrong part) I had to get on the phone with the manager to demand a refund.

then I went to another dealer who diagnosed and did it right. given there are many dealers in the area I would recomend going to any but this one

Jesstana

12/07/2010

Provided by Citysearch - 
Overall
Impeccable

The customer service was impeccable. Brian and Dustin went above and beyond their job requirements to ensure my sale was personalized for my specific needs.

SuzyHugi

12/03/2010

Provided by Citysearch - 
Overall
Fantastic!

Relaxed atmosphere. The staff always appeared interested in making you comfortable every visit. The sales people don't pressure the clients, they calmly want to help people and answer any questions.

camperton

12/01/2010

Provided by Citysearch - 
Overall
Very comfortable atmosphere

Jay Wolfe Toyota has a very comfortable atmosphere. My family and I felt at ease during times of waiting, everyone is very friendly.

Evelia

11/18/2010

Provided by Citysearch - 
Overall
Made it an enjoyable experience

David Reid was very helpful in many ways. Professional, yet he made us laugh and made it an enjoyable experience. We love our new RAV 4!

vannessafelix

11/16/2010

Provided by Citysearch - 
Overall
Above and beyond

Everyone was very friendly. But the salesperson that I worked with, Paul, went above and beyond his potential to get me the car I wanted, and got it there fast!

dblondell

11/09/2010

Provided by Citysearch - 
Overall
Great and patient with me

Great and patient with me. Very nice and helpful people. They listen to your needs

Rosehealy

11/01/2010

Provided by Citysearch - 
Overall
Excellent purchase experience

communication was very straightforward which was refreshing. Excellent purchase experience

MO guest

10/25/2010

Provided by Citysearch - 
Overall
Excellent help

Barry was an excellent help, Very efficient, and took extra time to ensure accuracy. As a first time car buyer he was able to assist me and answer any questions I had

katinaview

10/22/2010

Provided by Citysearch - 
Overall
Enjoyed the salesman, for the first time

I don’t trust salesman and I don’t like them but when I went to Jay Wolfe Toyota, I did meet Jack S. and he was so nice to me and he did make me feel comfortable and for the firdt time I enjoyed talking to a salesman. I am going to come back and send all my friends there. The funny thing is i went to Jay Wolfe just to look and ended up buying thank you Jack

moguest

10/21/2010

Provided by Citysearch - 
Overall
helpful the entire duration of the sale

Steve Cole was extremely knowledgeable, personable, professional, and helpful during the entire duration of the sales process, from test drive to final sign when the car that I test drove didn’t quite fit my needs, Steve was quick to suggest other models that might better fit my requirements immediately.

Missouri guest43

10/20/2010

Provided by Citysearch - 
Overall
this was by far the best experience ever

We have purchased many vehicles this was by far the best experience ever. From sales to the final paperwork. We are accustomed to long waits just to finish the final paperwork. This was painless. We were done in a short amount of time!

Missouriguest

10/19/2010

Provided by Citysearch - 
Overall
No pressure

No pressuring or ""strong arm"" tactics (what would it take for you to buy this car today…. I HATE THAT)

atinger1

10/18/2010

Provided by Citysearch - 
Overall
Quick & efficient

Domicic was very great. Quick, efficient and didn’t complain when he had to count out $7500 cash with lots of $20s.

Mbaker

10/13/2010

Provided by Citysearch - 
Overall
The experience of jay Wolfe Toyota has been very positive

The experience of jay Wolfe Toyota has been very positive twice for us. With my first car I was also pleased with the service department. The level of courtesy is very high in all departments