Jay Wolfe Toyota of West CountyAdd to Favorites
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Please contact the business for updated hours/services due to the COVID-19 advisory.
Every day, In every way, Nice People
Conveniently located on Manchester Road one mile west of Highway 141, we invite you to make the short drive and put us to the test today! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing.
Phone: (636) 386-1800
Fax: (636) 207-3999
Service Department Billed for work they did not do!!
I have been a customer for 6 years, but I after a regular maintenance I discovered some of the items I was billed for not completed. When I brought this to their attention they at first denied it and then when they checked for themselves they grudgingly admitted the work was not done. Their overall response was not to look for ways to satisfy my complaint, but instead to try to make me feel like I was the problem. While they acknowledged the failure they were unwilling to take ownership of the problem and did not seek to make me a happy customer. Needless to say this discovery was a breach of my trust and when it comes to something like car maintenance you cannot deal with people who are dishonest.
12/08/2011Provided by Citysearch -
so how is it that this is the only dealership in st louis that has 40+ brief 5 star ratings? someone stacking the deck here?
I recomend you read the real reviews--the 1-2 star ranges: such as mine:
service department did not do repair correctly-- replaced wrong part! then they act aloof and just ask me to bring the car back later when they have the right part! unbelievable. as they already charged me (for the wrong part) I had to get on the phone with the manager to demand a refund.
then I went to another dealer who diagnosed and did it right. given there are many dealers in the area I would recomend going to any but this one
10/22/2010Provided by Citysearch -
I don’t trust salesman and I don’t like them but when I went to Jay Wolfe Toyota, I did meet Jack S. and he was so nice to me and he did make me feel comfortable and for the firdt time I enjoyed talking to a salesman. I am going to come back and send all my friends there. The funny thing is i went to Jay Wolfe just to look and ended up buying thank you Jack
10/21/2010Provided by Citysearch -
Steve Cole was extremely knowledgeable, personable, professional, and helpful during the entire duration of the sales process, from test drive to final sign when the car that I test drove didn’t quite fit my needs, Steve was quick to suggest other models that might better fit my requirements immediately.