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General Info
The Los Angeles Business Journal named Cyberpower the fastest growing private company in Los Angeles in 2003. Cyberpower manufacturers and distributes various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end-users. The company provides its customers with both personalized technology at wholesales prices and a range of technological support. PC World Review named Cyberpower a Top 15 Desktop, record eight months in a row, starting Jan 2005. The company was also a PC World Best Buy: May 2005 through September 2005. Cyberpower is headquartered in Baldwin Park, Calif.
Hours
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Extra Phones

Phone: (626) 813-3810

Fax: (626) 813-3810

Toll Free: (800) 707-0393

TollFree: (800) 707-0393

Brands
amd, intel
Neighborhood
Baldwin Park
AKA

Cyberpower Inc

Categories
Computer Software Publishers & Developers, Computer & Equipment Dealers, Computer Software & Services

Reviews

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citysurcher

09/10/2006

Provided by Citysearch - 
Overall
extremely rude/incompetent tech support

To be honest, I am probably not going to shop with Cyberpower again even though I was a repeat customer and had referred a couple of other people.

First of all, I called their tech support for the first time a couple days after I got my computer, and I must say that it's the absolute worst I'd ever experienced. The person who answered the call (he said his name was Alvin) was extremely rude and condescending. I'm surprised Cyberpower even hire such people.

I called to ask about my ethernet port not working and he replied in a condescending tone, ""Of course it's not working yet, you haven't installed the drivers!"" Okay, fine. Then I asked which CD I need to use because I couldn't find any with the drivers on them. One CD's autoplay even generated an I/O error and couldn't be read. So, he told me to put in a CD I had read out to him and he immediately assumed that it was the correct one. I kept repeating that there were no options for driver installation, but instead of listening to me, he chose to assume I was wrong. He finally asked me to read what I saw in the window, and after I had done so, realized that there was in fact no option for driver installation and replied: ""Well, you can download it from the Internet."" I told him that I can't get to the Internet so that's why I'm calling in the first place. After a bit of stunned silence, he told me to go to another computer and download it. Then I asked, ""What if this is my only computer?"" Just when I thought he was out of ridiculous suggestions, he told me to just go download it from some place else. I told him that this was the crappiest tech support ever and hung up.

They make okay computers for a decent price, but I wouldn't ever shop here again.