We try to keep our turn around times as short as possible; however, we are dependent on our suppliers and the availability of the parts needed. This particular customer's TV would have been ready within 5 business days, had one of the PCB we needed had not come in damaged, and was the last in their stock. The replacement PCB had to be back-ordered to the factory. The replacement PCB was on its way when the customer bailed on the repair five weeks after he had brought in the TV. The $40 charge was to cover the return shipping and restocking fee of the parts that we order for his TV. If the part is not available, there is nothing we can do, and getting upset with us will not solve the problem.
Didn't find what you were looking for?
Please help others by helping us do better.
Brought my tv in 2 months ago. They said it would be done in the first 2 weeks. The guy I spoke to was really disrespectful so I just asked for my tv back then he charged me an extra $40 so they can return all the parts. They didn't even work on my tv it was just collecting dust over there
Pricing was a little on the high side * for a hundred or 2 more could've bought a brand new TV, but I'm attached to my 7 yr old Vizio & was impressed with the weekend drop off & quick 2 day turn around