I went for a contact lense exam this past March. I Really like the Doctor & was anxious to try a few brands to find which would work Best for me! I am Still waiting for them to get in my Trial pairs! I have called the store repeatedly & am always assured it will be dealt with & then Nothing!I sent 2 emails to the Company & received nothing but 39, Yes that's 39, of the automated reply emails stating they received mine & a member of their staff would respond soon. That was the 17th of June & again, NOTHING!! Sent another email today telling them I expect it to be resolved w/in 48 hours or I'm contacting BBB as well as local news & that I expect to be compensated &/or I want my money back along w/compensation for all the time & frustration. We'll see what happens!They have quite a number of complaints against them. Wish I'd checked ahead of time!
11320 Ming Ave Ste 360Bakersfield, CA 93311
From Business: ">At Bakersfield Eye Care Optometric Center, our mission is to provide eye care services and products of the highest quality to each patient in a friendly and ple…
I've been trying to schedule an online appointment and EVERY field I filled out was correct. However, it kept saying invalid information and my email address is correct and after 30 minutes of getting frustrated just to schedule an appointment I gave up. There site is very difficult and I called just for them to say "can you please go on the website and fill out all your information, thank you"....I explained to the person I talked with that's the reason for my call and her reply was "Are you sure your filling it out correctly?".....I told her that's why I'm calling in because there site will NOT let me enter my correct informationHer reply "I'm sure you forgot something on it and to try again, thank you"I told her that I'm not stupid and all my info is correct and don't worry I won't will going to this place for anything. Now after reading the reviews I'm glad I found another place. There business is ridiculous in everyway and there website is a DAMN joke. I would NOT recommend them to anyone at all
I will never come here again the only reason I came is because I had the 3-year membership and when they ordered my contacts after 3 week they kept telling me they weren't in, and it's because my prescription was so high was the reason for the delay... I paid $280 and didn't get my contacts until after a month later! NEVER AGAIN!!!!!
I'm so disappointed in this place. I came in they did the eye exam and ordered my glasses and they were due in on the 10th and it's now the 20th and I've called several times and today I finally spoke with a nice lady who informed me that the problem is the frames I chose are on back order. So I've been waiting a month and still no glasses and now I have to go pick out another pair and wait again for those. They don't know when my frames will be available. I'm so upset!!! I don't have time for this nor did I want to wait another few weeks.
4 different people stated one price, when i finished with the paper work they said oh no its more .... how is it that four ppl got it wrong? When I was very specific I ONLY want the exam. Not even 5 mins went by and now you want to charge me more and additional fees? ...
My rx was way wrong!!! I went out to get a recheck done and they forgot to tell me the dr wasn't there that day. It's 20 mins from my house one way,so it was a totally wasted trip
You are greated with a warm smile amd friendly staff that want ro help. They have a great selection, designer frames, and kids frames.
An amazing place to get 2 sets of glasses with people who care. They offer great prices and accept Insurance.
I would not recommend none of my family members to come here. They are so unprofessional. They for got to put in my contacts order twice. So basically I got them in a month and a half. Garbage .. I'm really upset. Just wasted my money. DONOT GO HERE. CHEAP AINT SO CHEAP!
I had a great experience for being my first visit to a eye doctor! Doctor was very helpful and friendly. Also, Stephanie B. And Robert were a big help in helping me find some glasses that suited my taste! Overall I enjoyed my visit and had a great time looking for some glasses! I do recommend to check them out if your in need of a eye exam or glasses!