OKAY this is an update.After I wrote this review, the owner called me and apologized. She said they will give him a bath at no cost next time he is in and that they will make sure he's clean. I must say that they did bathe him but he still had the knots. I think I will keep boarding him here but I will not have them groom and bathe him. The second bath was better but not as it used to be. All in all their service is good and they have good pricing. I will return and keep updating.**********It used to be the best kennel in town BUT lately their service has been going downhill. Last time i picked up my dog, I noticed he was wet and smelled awful! He was also very thirsty. I talked to the lady upfront and she told me it was because he was playing with other dogs outside and the floor was wet? I still don't think a two day stay should have him smelling this bad, but things happen, so I let it go because I've always liked their service. This weekend I left my dog for two days and asked to bathe and groom him. They called around one to ask if we also wanted to have them take off some knots he had so I said "yes" and therefore he was going to be ready after 3 o'clock. Today he was picked up around 4. How on earth does he smell so foul if they just bathed and groomed him a few hours ago? He was stinky, still had knots around his legs AND even looked dirty. When the girl upfront was told about this all she did was spritz some scented spray on him. I can't believe how bad their service has gotten. To make things worse, as soon as I gave him water and food to drink he ate and drank like there's no tomorrow. He went through three bowl of water! I wasn't satisfied with these last two times I brought my dog in and I don't think I will give them another chance. I'm sure there's better places closer to town.
Talking with dispatcher at the animal control center after I had been bitten by my own cat that is kept inside my house at all times, I had said that I felt it was not necessary to have an inspector come out to see if the cat had rabies. The cat is kept indoors at all times. The cat has it's shot updated, including rabies shots. The dispatcher said asked me if I am refusing to cooperate, I said yes. She said OK and hung up on me. I then wondered if I could get into trouble over this, I called back and asked if there is a law that I may violate by refusing, she said yes. I then stated it is probably a good idea to inform people that they are violating a code by not cooperating under these circumstances, she stated I was being condescending. I then said I run my life by-law and that I will cooperate because it is the law. My complaint is and the reason I give a low rating is because I was not informed it is law for the inspector to come out and put my cat on a ten day quarantine because my cat bites me for trying to get it into a cage for transport. I could have been charged with a misdemeanor without me knowing I had violated any law.
Cool place to occasionally shop. Some stuff is a rip off, especially the clothing and shoes. 9 bucks for a used shoe? Really? Only problem is that the parking lot is full of druggies, hobos, muggers and sexual offenders and it makes it scary for a 20 year old woman to park her car and walk alone to the store.