From first phone call with Keith to the packing, storage and moving, these guys were terrific. Most helpful and patient with older folks. Kudos to the actual moving men: Brandon, Louie and Mike who were the best ever and we've moved a lot!. Nothing was damaged as they were very careful. Highly recommend Smooth Move in Bakersfield
If I could give no stars I would... They informed me that they would put label slips on my packages and my packages were sent to the wrong locations. One item was under warranty that I was sending back and it never made it to its location... so, now I have no item and cannot receive the original item I sent out. The other item I was returning for a refund, so now no refund and no item. I'll never go there again!
Smooth Move was not smooth at all! Movers put a 4by3 foot...one inch beveled glass table top...cost 425.00, a 4by3 beveled mirror...cost 490.00, a 27 inch tv ....520.00 in a flemzy big box on a dolly with other small items in it. They told me to take out the little items in it and left it next to the steps on the doily. As the mover came down the steps his arm hit the box and the mirror, glass top and TV broke. The mover denied doing it .... I was behind him and saw him do it and the owner told me I was a liar... He said that if his mover said he didn't do it... He was going to believe him... Not me. He said he would only give me 100.00 off the move to replace the broken items.... 65 cents per pound. Move ended up costing me from Bakersfield to Cambria....the ordinal amount of 1,100.00 plus another 1,400.00 in damages. At the end of the day 2,500.00. so if you are moving..... Cheaper to go with a major moving company that doesn't have movers that lie, bosses that don't believe the customer who witnessed the event and better insurance on items that may break . Smooth Move needs to change their name to Rough Move.
This location is conveniently located in Southwest Bakersfield, around the corner from my apartment. I opened a mailbox there because I simply couldn't trust the one at my apartment complex. The staff is always pleasant and willing to help, despite being a busy location. Great service!!
I have to move very frequently for my job and have used Express Moving for 9 moves over the last 4 years. Ben and his staff are always prompt, courteous and professional. They move my items with care and always go the extra step to make sure everything is put in it's place. The estimates given to me over the phone are always right on target and I never have any hidden costs or surprises. I trust Ben and his team so much that they are now handling the moves for my office and staff. I definitiely recommend Express Moving. They will take good care of you and your belongings.
I have used Ben and his company for 4 moves over the last 6 years in Bakersfield. Estimates are very fair and accurate, there are never surprises, I have had no damage to my personal effects, they are timely and VERY professional. I HIGHLY recommend this company.
I received a return label for a set of rims I bought from amazon that didnt fit. The label was a single label for the set and the company paid for the weight I went in asking if there was a way to have them either print me a label for the separate weights of the package or some how bind the packages together. She absolutely refused to do either of those things and informed me that if I taped the boxes together they wouldn't guarantee them making it to the destination. Not sure what ups policy is but I assure you a happy customer is not one of their goals. After receiving many packages late and now this I will be avoiding any business woth them at all cost.
Excellent moving done by Chris and his team, hey took care of all our packing and moving.Everything was done with attention to detail. hey made our move so easy.
Smooth move did a great job packing and moving my family across town. They were efficient and took great care of my belongings. The 3 men were very kind friendly and hardworking. I will defiantly use them again and tell all my friends how Smooth my move was. Thanks guys!
My wife and I recently hired Excel Relocation Systems to move our home from Bakersfield to San Jose. We have moved a lot in the past with other local companies. This was, quite frankly, the best moving experience we have ever had. Great price and even better service.