I love this Doctor and staff. Carmen is so sweet. Clean office, great location, from exam to the end a perfect experience. Answered all questions.
5000 Physicians Blvd Ste 100Bakersfield, CA 93301
From Business: Bakersfield Family Medical Center and Heritage Physician Network provides health care to patients and promote wellness and preventive medicine. The medical group …
Great doctor in state of the art facility always explaining things and being really nice to my mom for 7 years now. She had eye surgery 4 years ago and still 20/20 without glasses!
I was able to see again after doctor repaired my eye after damage done by car accident. Vey thankful for giving me back my eyesight! Thank you!
Awesome doctor and excellent service! Friendly staff! Very reasonable for folks without insurance! Spent over 15 minutes explaining everything.
Dr A fixed both my eyes after surgery that I was told was not possible by other docs in town. Glad I got a third opinion with Dr A.
This is the worst doctor & staff I've encountered in my 65 years! He did cataract surgery and now my vision is WORSE than before surgery. Also, I believe the surgery was not yet necessary; I could see well and had been told that they were 'baby' cataracts. I believe he overbooks on any cataract surgery only for the money. The day I went to his office post surgery it was standing room only. He had performed cataract surgery on over 13 patients that same morning!
Previous reviewers mentioned Dr. Carroll's poor bedside manner. They were too kind. The support staff never called me by name during any step of the examination. Nor did they identify themselves. Once meeting Dr. Castillo, he was terse, abrupt and brusque, apparently displeased because I did not understand his questions. During the examination, a second assistant entered the room; she never said anything, so I don't know why she was there. As Dr. Castillo completed the examination, he took no time to explain his findings. Instead, he dictated a report to the referring physician, using that as the means to explain to me (I know, also, that there were a couple of factual errors in the report.). He started to leave, but remained when we said we had some questions, which he stayed to answer. By his answers, it was clear he did not consider the diagnosis to be serious (although a condition that leads to blindness is pretty serious to me! ). In fact, the reason for the referral was considered a secondary factor, not worthy of much concern. If there is any chance I can avoid seeing him again, I will welcome that chance.
Dr. Castillo had the worst bedside manner, yelling at his staff, working on his billing etc., sorry I even went to this place, not to mention the waiting time of almost 2 hrs. (with appointment) watched a couple of movies while there. Never again.
Worst place ever first it is now 3:22 I have been here since 1pm the bathroom has been over flowed since I got here and people keep telling the reciptionist but she is doing absolutely nothing about it. There are water Roaches crawling around on the waiting room floor. The service sucks. Worst of all the reciptionist that is sitting at the window is rude and nasty talking about her chest to another one of her staff members.nasty place I will be reporting.
This is the worst doctor's office in town. The office staff will does not appreciate children and does not what to accommodate them in their office, even those children who are clients. The office staff is the rudest in town!