Let me tell you about our experience with a great customer service rep at Mazda. Paul Lopez. This man worked for us. After being turned down at 2 dealerships our credit isn't the best, but we have income. Paul went to work for us. Now I have to say it took some work on his part, and a lot of patience and yes we needed a cosigner. BUT he made sure my family got into a car that we could afford without over extending ourselves. We had certain parameters to be met. So he went to work with his manager and his finance manager and their team, and found a bank that would finance us. After their hard work we came in and drove home with our new car (well new to us). A 2013 Mazda CX-5. A we are in love. I never thought much about Mazda, but once Paul told us what would be in our price range, I did some research on this vehicle. The big plug was from Car & Driver Magazine online, they really raved about this car. And after 1 day having it, I can't believe this is a small SUV. Because it drives like a little sports car, with lots of great creature comforts, great gas mileage, and some serious torque and HP for a little in-line 4. So if you are in the Market for a New or Used car, consider a Mazda, and ask for Paul Lopez. You will never meet a more friendly, straight forward guy. He won't just sell you a car, he'll take care of you and your family. Thanks Paul & the Bakersfield Mazda Team. You have made a customer for life.
HORRIBLE customer service. I bought my VW only two years ago, and it is now starting to fall apart already (rearview mirror falling off, headrest broken, etc) and of course none of that is covered under warranty even though I DID NOT BREAK IT! Not only that, but when I call to ask a question, I never get to speak to a person, its always voicemail. Today my rearview mirror literally fell off, and, since it is illegal to drive without a rearview mirror, I called to try to get it fixed or for them to tell me how to fix it. It is now 5 hours later, and I STILL have not received a call. Quality wise, not worth the $300+ I pay every month. That, in addition to the horrible customer service, has made me decide to take my business elsewhere and trade in the vehicle. I do NOT recommend this place.
My husband and I were looking all over to purchase a New Car, I had been to dealerhip after dealership and over & over it was the same thing we can't help you your credit score is too low. I was just about to give up when a friend suggested Bakersfield Mazda. I went down there with my husband and we actually got qualifed and they were able to help us buy a new car. I am so happy with my Mazda CX7, the staff was so helpful with all of my husbands questions and there were a lot of them. I was givin a tour of the facility including the Service & Parts department and I ended up ordering some accessories on the spot for my new car. I thought it was so nice that there is still trustworthy dealership like Bakesrfield Mazda out there.
I really love when I can go into a car dealership and I don't feel like I'm getting taken advantage of. It's nice to feel as though the sales person isn't "selling you". Yesterday I purchased my first NEW vehicle and I couldn't be happier with the experience I had with the sales representative and the FIAT dealership. Justin was very informative and friendly, the finance representatives were very knowledgeable and the staff accommodated all of my needs. I purchased a FIAT 500E, It's all electric! No gas, no maintenance and an affordable monthly payment. I will be recommending friends and family to FIAT and I will encourage them to take advantage of the electric car incentives.
I went to Bakersfield Mitsubishi recently after doing a ton of research online, I am was shopping to buy the new 2014 Outlander. When I arrived at Mitsubishi I was greeted by 3 different salesman lol I chose one and we got started right away with the car I knew I had wanted. My Salesman was very nice and he took me for a test drive and showed me all the feauture's the vehicle had to offer. I was sold on it instantly and then we started the paperwork process, which was actually a lot shorter than I thought it was going to take. So I love my new car and I didn't feel taken advantage of so not all Salesman are jerks. Thank Bakersfield Mitsubishi!!!!
We bought a car at fiat of Bakersfield earlier this year and found the experience to be totally satisfying. While giving us a tour of the lot our salesman,George Kassas, carefully compared and explained the various models. He was sincerely interested in our needs as car buyers. There was no pressure at any time; only an effort to make the car buying process as easy as possible. George showed us how to use the equipment on the car and followed up with us to see if we were having any problems.We wouldn't hesitate to buy another car at Fiat of Bakersfield. Gene and Bev Naschke
I have credit issues, and I've been treated like a pariah by every other dealership in town. Haddad Dodge treated me as if I was their favorite customer, going far beyond the expected action and effort on their part to ensure I was a satisfied customer.I cannot say enough to suggest the appreciation I feel towards them for treating me like a man. If there ever is a time when I can purchase a vehicle, it will most definatley be purchased from Haddad Dodge.Please, please, if you are considering purchasing a vehicle, used or new, make Haddad Dodge your primary choice, you will not be disappointed.
I just bought a brand new Mazda5 from Bakersfield Mazda, I was given a complete tour of the Service department by a lady named Alisha in Customer Relations. I as a customer thought this was very helpful, I met the whole service staff and since my 1st service appt was months away I at the time did not want to schedule it yet. I now know faces with names and the way I was treated was like family, not like other dealershipes I have purchased from, that once you buy a new car they only want the sale and then forget you!!! I will be a loyal customer for this reason.
I would like to thank everyone at Bakersfield Chrysler Jeep for service above and beyond any dealership experience I've ever had. I was credit challenged, but instead of taking the easy out, and simply saying thanks but no thanks, the angels at BCJ actually took the time to make sure I was not going away with a bad impression. They treated me as if I was their favorite customer! So, in short...if you find yourself in the market for a new or used vehicle, please, please, please visit Bakersfield Chrysler Jeep, you will not leave disappointed.Mel
I went into the Bakersfield Mazda dealership recently to have a regular scheduled oil change done. I was so impressed with the time that I was there, it only took 40mn and it included a complimentary hand carwash. The lady in Customer Relations called me and set up my appt. and she also called to remind me, she was so nice and I was glad because I would have forgot otherwise. My service advisor also checked in on me about halfway through and updated me on the status of my vehicle. The best Service I have recieved in a long time.