1400 Washington St, Bakersfield, CA 93305
|Mon - Sun:|
State Road Location: (661) 391-8170
Lamont/ Arvin Location: (661) 854-7700
Service is very poor, ETA was set for 30 minutes I waited an hour and called and the dispatcher "manager" stated give it 15 to 20 minutes so I waited another 45 minutes and then called and cancelled the tow from my house to a local dealership. About 15 minutes later a payless tow truck pulls up to the house, gets parked in front of my car and then sits for about 30 seconds and then drives off. Seems to me their communication within the company is terrible and ineffective. I should not have to wait 2 hours for a tow from a local company to a local dealership. And if they were running behind a friendly convenience call would have been nice. I DO NOT RECOMMEND THIS TOWING COMPANY!
Payless towed my car and there was absolutely nothing wrong with my trunk. Went to the tow place and my trunk had been broken into and all my stereo equipment was gone! The people there said it came in that way but was all lies. I looked at all the cables and none of them were pulled on which would be the case if some one were to rip it out in a hurry. Everything was carerfully unscrewed and like I said no wires were even pulled on. The guy that I was talking to was very nervous and even before we found the care was trying to distract me with nonsense. All I have to say is be carefule with this company, you will deffinetly get ripped off some how.
On a recent trip my car broke down while driving through Bakersfield. I called Payless Towing. The dispatch informed me she would have a tow driver out to me right away! Within 15 minutes a tow driver showed up. He was very nice and helpful. He answered all my questions and even recommended I stay at the Hampton Inn because he thought it was a nice and safe hotel. I would recommend this company if you want superior, affordable service!!
My car broke down on the side of the road and I left the key under the mat and the car unlocked. I called this so-called Payless Towing and they told me that they would tow my car for $65 to a location. I told them the car was unlocked and the key was under the mat since I was on the side of the road and someone came and picked me up. Once "Paymore" got the car on their truck they told me they were going to charge me another $15 because Joe had to unlock the door. The vehicle did not have electronic locks so it couldn't have been locked. When the car arrived at the location I pleaded my case to Joe and asked to see his tools that he used to unlock the door. Joe then told me no problem but would have to charge me $35 to do so. At this point I was very upset, not because of the money but the fact that they were taking advantage of me. So please don't use these guys because they will take advantage of you too!