On 4-13-18 my wife and I signed a contract for a large lattice patio cover with Steve Harrison (salesman for Jayco). A deposit was made to insure the order. In the contract it was noted that completion would be before 5-15-18. The cover was planned to have shade for our granddaughter's college graduation party on 5-18-18. We then had a large tree removed in preparation. We had been told the product would take 2 weeks to make and only a day or two to install. Having heard NOTHING from Jayco, around the 1st of May we made numerous calls and left messages first with the salesman (NO response) then we left messages at Jayco and with the receptionist at Jayco. She assured us they would return our call. Not until 5-11-18 did we receive a call from the owner Kent Jayne. He stated that the order had NOT been placed because THEY decided we needed a permit. We had discussed our need for a permit with Steve and he assured us it wasn't necessary. Had we known Jayco was not going to honor their contract we would have left our shade tree in place. Kent then stated that he would make things right and look into getting us a party tent/cover for the day and would call us the following day. NO calls. NOTHING from Steve or Kent. Still nothing at this writing. We were left in the cold and our graduation party in the hot sun. We find this manner of doing business unacceptable and very sad. Don and Ellen
From Business: CalAtlantic Homes proudly builds thoughtfully designed homes from coast to coast, with outstanding quality and an unwavering commitment to true customer service. …
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