REALLY BAD!!!The driver had no idea how to hook up my car. During the process Ben's Towing lost one of my Mudd flap guards, Trunk Liner was pulled out and was not resecured in original place, Removed my Vehicle Manual from Glove Box, Driver's side Car window messed up and Greasy Handprints/Fingerprints ALL over my car inside & out!!I called to question and file a complaint. I was told I'd get a call back the same day I called. Four day's later "NO CALL" !!I called again and was told the manager would call me within 30 minutes. 60,000 minutes later. Still No Call!!Horrible service and even worse our Insurance company uses this towing company. If you get stuck with Ben's Towing. Call some other business.VERY DISAPPOINTED!!STILL WAITING FOR MY CAR MANUEL!!AN APOLOGY!!* I WILL ADD PICTURES LATER.
Read and heed the other poor reviews. This company took 6, yes, you read that right, SIX HOURS to reach my car. 6 hours AFTER the ETA, mind you. Each time I called, the representative would tell me, “Oh, it should only be about another 30 mins.” “I’m sorry for the delay, only 15 more minutes.” “The guy just got back, he needs to fill up the truck and he’ll be out there, about 15 to 20 minutes.” From the last call it took an HOUR. I called again and the technician was finally on site. It is now close to 10:30pm and I got into contact with my insurance provider at 3pm. Still don't have my car.
Okay so locked keys in carCalled insuranceGave me my policy number Gave me this company Called to confirm and she was nice to me Now here’s the tricky weird part I happen to have something in my purse to help me unlock my car because my driver window was cracked open a bit to circulate the air in my car So I manually open it myself (the door by press unlock on it) gotta love electric haha)I called this place again to just ask if they had someone on the way (because I didn’t want them to waste their time) [mind you I was looking in my purse for something after I read the reviews] and she got wayyyy rude with me telling me that “I told you that we are backed up and that my ETA is made for 7 o’clock” and before she said that I informed her that called a few minutes ago just to remind her who I was and then she responded with that. See I wasn’t trying to be rude to her I was informing her but she got really rude and it was off-putting so I’m informing my insurance to never suggest them again.
Got a text message from Bens towing at 12:20 and inform me that the tow truck will be there at 1:19 and 30 mins later a got a call from the tow truck driver. It was a pleasant service and was actually fast and convenient. ML03/15/2018
Worst of the worst. They promised to come and tow me after breaking down at the side of the road. After 7 phone calls and 3.5 hours of waiting--and more promises that they would just be 20 minutes etc. etc. etc. and getting dark outside, I can only hope that the owner will find another profession. They have eight reviews on YP and ALL of the them negative. Call another company at all costs.
HORRIBLE! I set-up a time for them to show-up to change a flat, they never showed. I had to call twice and every time they kept telling me 30 more minutes and the dispatcher was incredibly rude and unprofessional. I waited for over an hour before I had to contact my insurance to complain and get someone else.
Worse company, Christmas eve and they didn't even respect that, if our family car was putting someone in danger it would be understandable but it wasn't. Hope they don't ever have to go through that disappointment, heartless people. They rather spend the night stealing from the poor instead of spending it with their family.
Horrible horrible horrible!! Had waited 6 hours for a tow!! The 2nd time it took 3 hours!! Do not use them! Told my insurance to never use this place again for me.
Horrible service it’s been 3 hours and they told me another 30-40 mins save your money and time unless you want it towed the next day. Get them
Took three hours before we gave up and called another tow company. Their dispatch girl lied and kept telling me it would be 30 to 40 minutes. Don’t use stay away