I would give zero stars if I could. There office is by far the worst i have ever experienced. Complete lack of concern and disregard for their customers needs. Doctors are great, but NOT worth the headache that comes with dealing with the office staff. Go somewhere else and save yourself so much time and hassle. Optical will not return your phone calls. They are dealing with children with major vision issues who NEED their glasses, and it doesn't matter how many messages you leave, they will not call you back. if you happen to miraculously even get the phone answered, you are treated as if its no big deal it has taken multiple weeks to get customer service. I left messages over a 3 week period of time with optical stressing that my child's glasses were broken and her school was being affected, with NOT A SINGLE PHONE CALL. I left messages over a week with every dept, NOT A SINGLE PHONE CALL. When I finally got ahold of someone I found out glasses had been ordered, but it was the wrong pair. Which means they were receiving my messages and not even bother to call their customer back.
I been with this office for a little more than 10 years. The staff is nice. They are too slow, they check you in and then forget about you. I took my daughter glasses for repair because have warranty, and is week too and I'm still waiting. They told me were going to be ready last week I went and nothing. I was told Monday, and they gave excuses and still nothing. Also, they take forever to answer their phone calls. I tried 3 time this day, and finally answer and they told me they might received them tomorrow. I schedule an appointment and they told me the soon as they can is on December. That's why I decided to try a new doctor. Good luck to you if you decided to go with Dr. Suter.
Love this office. Everyone is professional and very helpful. My family is all seen in a timely manner.
Save yourself a TON of trouble and go somewhere else! Got the eye exam wrong TWICE, 3 pairs of glasses wrong, went through this for 4 months! Never had such a terrible experience. Unprofessional.
Rude service. I asked for my daughters RX and they gave me some of it. They said the PD was $15 more even though they measured her for that during her exam! New update! The situation has been resolved. The doctor, once we were able to speak to him was happy to work with us.
I've been going here for many years and love it! Lots of styles of glasses and the staff help pick out the best pair!
One of the best eye doctors I know, I've been to many other eye doctors but none beat Icon Eyecare .
One of the best doctors I've had in a long time. Kind and professional as well as my prescription was accurate. Thanks guys!
Very nice place. Staff was friendly and the Dr is great.There isn't much of a wait time either.
PLEASE SCHEDULE YOUR EYE EXAM CALL US (661)631-2020