Great sales people, helpful staff, and very cooperative delivery. Our location is quite remote and in an area where special road permits and night time only travel is required. They were great with the planning and delivery. But their billing department is a disgrace. Every 6 months we have gone through hours of phone calls, sitting on hold, etc because they, for what ever reason, say that they have not received the insurance certificate for the rental. The insurance company sent it with copy to us, but W-S people claim that it was not received. We asked for a fax number so that we could send it to them. They would not accept it that way. We have rented the unit for about 3 years and have gone through this hassle 4 or 5 times. They don't return phone calls, you sit on hold for long periods of time, then get cut off. This is the type of thing that my book keeper should be able to solve, but nothing happens at W-S until I spend hours sorting it out at "higher levels" because they are entirely unresponsive to the diligent efforts of my staff. If you want to buy something from WS, great, do it. But don't rent or lease if your time is valuable.
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I was pleasantly surprised by how easy it was to do business with Alan. The shed I ordered was top rate and looks great. His customer-centered metho…