OKAY this is an update. After I wrote this review, the owner called me and apologized. She said they will give him a bath at no cost next time he is in and that they will make sure he's clean. I must say that they did bathe him but he still had the knots. I think I will keep boarding him here but I will not have them groom and bathe him. The second bath was better but not as it used to be. All in all their service is good and they have good pricing. I will return and keep updating. **********It used to be the best kennel in town BUT lately their service has been going downhill. Last time i picked up my dog, I noticed he was wet and smelled awful! He was also very thirsty. I talked to the lady upfront and she told me it was because he was playing with other dogs outside and the floor was wet? I still don't think a two day stay should have him smelling this bad, but things happen, so I let it go because I've always liked their service. This weekend I left my dog for two days and asked to bathe and groom him. They called around one to ask if we also wanted to have them take off some knots he had so I said "yes" and therefore he was going to be ready after 3 o'clock. Today he was picked up around 4. How on earth does he smell so foul if they just bathed and groomed him a few hours ago? He was stinky, still had knots around his legs AND even looked dirty. When the girl upfront was told about this all she did was spritz some scented spray on him. I can't believe how bad their service has gotten. To make things worse, as soon as I gave him water and food to drink he ate and drank like there's no tomorrow. He went through three bowl of water! I wasn't satisfied with these last two times I brought my dog in and I don't think I will give them another chance. I'm sure there's better places closer to town.