My husband & I were in the Bakersfield Store on Advance America Store #5010 2353 N. Chester Ave, Bakersfield, CA 93308 We are a christian family and my husband got laid off from Halliburton company. We were simply getting information about a loan. The lady VERONICA CASTILLO explaining the policy of the company; to my surprise my husband told me when i went to the car to get missing paper work my husband told me the lady Veronica winked at him and slipped him her personal phone number and address to her apartment near by. I tried calling the business to ask to speak to a supervisor and didn't get any where with the staff such as Zolina who were works there. I couldn't believe the unprofessional, dishonesty, unworthy, ignorant, and amateurish. I filed a complaint with Better Business, yelp and the locate business office; i am appalled. THE OFFICE CLERK VERONICA DOESN'T RESPECT FAMILIES OR WIVES WITH HUSBANDS
The staff at this location and California Ave are excellent the one on coffee so fresh smelling inside always very clean and cool.
This business need to get a new manager right away before they going down. Ms Cruz the manager right now is the rudest, useless and plus the computer don't work properly. Don't even waste you time coming to this place. Take your money elsewhere.
The employee I worked with was nice, I did a Payday Loan and was told that first time user had to receive payment on a NetSpend MasterCard, but since they had the cash I only had to have a portion put on this card. I was told I could use the card anywhere. What I wasn't told was NetSpend Charges you money and deducts it from your balance to use the card and charges you if you call in the automated system to check you balance. I don't know if they get a kickback fro NetSpend, but the whole experience trying to get my money from the card was horrible. Check 'n Go is already making money from me on the loan. I would recommend finding a service that just give you cash.