Chambers Jr, William M, DO
721 Southeast Pkwy, Azle, TX 76020
Chambers Jr, William M, DO has not yet specified accepted insurance plans.
Additional Specialties: Family Practice, General Practice
721 Southeast Pkwy
Azle, TX 76020
Fax: (817) 270-5934
Specialties: Family Practice, General Practice
No coupons available
After being a patient for nearly 7 years I made the mistake of checking the wrong box on my OBGYN form, and my records were transferred. I was enduring a high risk pregnancy with a ton of paperwork and confusion. When I called Chambers office to resolve this matter I was told that it was my fault for not paying attention, and that I was never allowed to have Dr.Chambers as my PCP again! I called back to speak to the office manager, and was told by the snotty receptionist that the office manager had already spoken to me, and would not be speaking to me again! She said it was Chambers personal policy that anyone who transferred out, even if by mistake, was never to be seen there again. While Dr.Chambers is a fine doctor he has managed to acquire the rudest most unprofessional staff I have ever encountered in my life! This is not the first problem I have had with his staff, but it will be the last! Do yourself and your family a favor by choosing another doctor for your care. These people are a collection of stuck up buffoons that apparently think that abandoning long term patients is good business practice! I give this office a huge thumbs down!!!
I had a similar experience as "soul2soul" rating the doctors office. I was greeted by rude staff. They remained rude for the whole visit. One of my children had a simple rash. The doctor was very quick and gave what we later found was a misdiagnosis. We discovered exactly what his skin ailment really was a week later from another doctor, received treatment, and cure. The whole visit was with rude people who make it VERY CLEAR you are not a concern of theirs and that they actually don't want you there. You are interrupting their conversations by being there.
I actually don't care that much about "bedside manner" however I do expect to either get a proper diagnosis or sent for more testing. Why a man that spent his time to go through medical school would not only allow his staff to treat patients this way but actually join in - this just tells me that he is not interested in actually being a doctor. Although they took my payment - they did us NO service and hurt more than they helped.
Appalled at what I experienced! If this was any indication of how this practice is ran I feel for the people of Azle, Texas. Avoid this place especially if you are a Christian. This IS NOT a Godly place to be in.
From the very start I should have known better and walked right out the front door. This office has the WORST customer service I have ever experienced in my life. And I do not make that statement lightly. When I was greeted for my first visit it was almost like I was bothering the front desk. As a new patient that was bringing a family of 5 to the practice I would have expected to be treated decent. This was not the case. I told the front desk that I had Tricare insurance but since I was medically retired from Active Duty that I thought I had medicare too. Immediately the response was "if you have medicare we can't see you." And it was said rudely. What is medicare for the lower-class? That how I was made to feel. Yet, I brushed that off and let it go. When I sat down to wait one of the receptionists kept saying "Oh God!" and "Oh Jesus!" Like it was a verb. In all sincerity she seemed to end every sentence with one of those blasphemous sayings. It was said so much that I was so shocked I was about to leave. However they called my name so I figured I'd still give them a try.
For the record, I was a new patient with a history of medical issues (my medical records are 4-inches thick). My initial consultation lasted (and I kid you not) about 4-minutes. It was just a couple questions and boom, had my prescriptions and was sent out the door.
What made me write this review was what happened today. I called the office because I found out I can get my prescriptions filled for free on the military base (who wouldn't want to save $300)? When the receptionist Jennifer answered, I asked if I could get my prescription hand written that she previously faxed to the local pharmacy. Instead of a helpful welcome. I was questioned and insulted by her. She said, "why didn't you just tell the doctor you needed them hand written in the first place?" "Well your stuck because once we call them in its out of our hands." I was taken back by this. When does a secretary feel it's okay to question a patient? What I've learned is that some people have Customer Service. And others just Customer "Pay Check". For surely they are not concerned with customer service. Just getting your money and sending you on your way.
By the way I went into the office to pick up my prescriptions and Dr. Chambers showed zero interest in what I had experienced. He doesn't care about his patients this is obvious. I asked him if he realized how his staff is. His only remarks "We do just fine." Well then, glad I don't have a life-threatening medical issue. Who knows how I'd be treated. No thank you. I'll drive a little further and give my business to someone that actually cares for their patients.
I've always been on the fence about leaving negative reviews. However, a man I highly respect once said "if you don't make it known, someone else may have to encounter what you did." And he's right, I hope that this practice one day realizes that it's about the bed side manner you provide to your patients. Not how quickly you can rush them through and file an insurance claim on them. If this is what the medical community is turning into, boy is this country in trouble when Obamacare goes into full swing ):