Caution!!! When using these guys. Earlier this year I had to order a new pump in which they installed. The pump was fine, it ran with no issues and I was happy with their service. I decided to use their services to close down my pool this year, and this has caused me a huge headache. My pool has a dial timer in which there are two screw-on pegs that turn the pump on and off. Just under the dial is the on/off switch that those pegs interact with. The technician manually turned that on/off switch to the off position instead of the breaker that is on the same panel. Since he turned the wrong switch off, the 8am setting turned the pump on after it was winterized. The next day around 2pm I walked outside to see my roughly two month old pump smoking. I called Splash and was informed that the tech had to turn the unit off to winterize the lines. It felt as if I were being accused of turning on the pump after it was closed. She explained that this was out of her hands and she would have someone call us back. Later that day a man called and said basically the same thing.
I had pool repairs done and concrete poured. I could not be Happier. Brian was most helpful threw the process. The owner answered all of my question…
Unbelievable. This place is awful. I set an appointment for them to come fix my pool a week ago and today, I called this morning to ensure my appointment would still happen. I was reassured by someone answering the phone that I had an afternoon appointment and that they would call before they came. 3pm rolls around (I took the day off work) and they never showed. I called them and they said they tried calling yesterday to confirm and since no one answered they canceled the appointment. The number they had in the system was not mine. The girl Miranda was super rude and unwilling to have someone still come out. Tuesday or next Thursday would be the best they could do. Great now I wait until my pool turns green for you guys to maybe make it out? forget it! This is the second issue I've had with them!
Worst pool place I've ever used. They do not honor their warranties or the word of their techs. Miranda was the rudest person I've ever dealt with. DO NOT DEAL WITH THIS BUSINESS.