I have been a patient since moving here in 1976. Friendly atmosphere great people. .
The dr made me feel very comfortable. I didn't feel like I was rushed out of the door as many other places in town. Staff was nice and helpful with glasses selection. Will come back next month with my son.
Dr. Jansen is very experienced and really took her time with the aide of numerous pieces of equipment to get me just the perfect fit in contact lenses. I've had RK surgery and have an extreme astigmatism. I am a complex case that she understands. Her staff are friendly and efficient.
Dr Torres is very unprofessional. I waited over 40 minutes and was only told after I asked the receptionist 'how much longer it would be to "just come back tomorrow". Who knows how long I would have sat waiting without even the common courtesy of letting me know the dr Torres did not want to see me (he referred me to the other optometrist). Other people's time is also valuable dr Torres, not just yours
Ridiculous. They tried to turn my $10 copay into $50 by adding unnecessary junk including a $20 copay on my medical insurance "just in case" it "became a medical visit." I walked finding this very shady and won't be back.
never come to this vision center very bad service and they are very unprofessional
Do not go to this location. The associates are rude, they lack empathy, if you can manage to get an appointment in within the month you will be waiting another month or two for your corrective lenses.
I broke my glasses a few days ago and I had to get them replaced and go to a class the next day.They made my glasses in just 2 hrs on the same day...! I was on my way to a class with time to spare...! Thank you guys.
I went to North Austin Optical based on the strength of the reviews. The reviews were accurate! I have bifocals, a very strong prescription, and am picky about how my frames fit. I have never received better customer service or better lenses in Austin (or anywhere else). North Austin Optical has a great selection of quality frames (lots of the frames are made in Italy) and Myron was helpful in selecting ones that looked good on me. Due to a strong prescription I need high-index lenses with anti-reflection coating. The cost at North Austin Optical was in line with other shops and several hundred dollars cheaper than the highest priced shops in town. I recommend North Austin Optical to anyone needing glasses - Myron is an experienced and skilled professional who provides excellent customer service.
Worst experience ever. Totally absent customer care. No idea how they are doing their business!