System constantly malfunctions, customer service is ride, had to pay to get out of contract because it was cheaper than the tickets we were getting from the police for false alarms.
Applied Materials have the worst Security. Older officers work hard, do overtime hours from young officers calling off, when confidential bins need to be empty they call the senior citizen officers to do it. They have no security at night only a supervisor what is he supervising if you have no officers on duty, Applied Materials had a layoff Sept 09, 2015. Lott came around on 3rd shift telling all 3rd shift officers they where to go back down to main office for reassignment. Performance nor seniority counted. 4 post open on 2nd shift that needed to be filled at Amat. After asking T. Grey human resource at Securitas why this didn't happen they then offered 3rd shift officers a position on 2nd shift, One Supervisor that L.Lott hired use to work for Applied, she runs around looking lost and confused, She was with Security for less than 2 months and promoted to Supervisor after E. Castillo was told by L.Lott Thomas Edwards did not want him sign-in as a Shiftlead he had to sign-in as a relief officer. Blaming the other. Officer of the month was to be giving monthly. Since Securitas contract account 2014-2015 officer of the month presented 5 times. Recent less than that. In 2015 a stripper started working under L.Lott . When she started working until the time she left (worked a year) she was giving some type of reward 4 times. Management hasn't never done this. L.Lott knows T.Edwards have been romantically involved with Security Officers and I believe this is the reason L.Lott does what he want to. L.Lott would put his name on open post as site supervisor and never show. He would tell off-going supervisor to leave keys and cell phone inside desk. Keys stayed until next supervisor after L.Lott would come retrieve them. L.Lott he is also over schedule and payroll, prior to L.Lott becoming manager of security the job was being paid salary. when T.Edwards named L.Lott manager of security,the job became a hourly pay job instead of being paid salary. How convenient is that?
Smith Protective is the largest and oldest privately-held security company in Texas. Smith Protective Services has the experience and expertise to offer you a full range of superior security services.
Customer Service has been horrid. As a customer of 7 years I can honestly say the only thing they do promptly is direct bill my credit card. A few years back in New England we suffered back to back storms which knocked out power for more than a week at a time, and the system hasn't worked since. When I called to cancel service they convinced me to continue with upgraded equipment. I had called years ago to cancel, but hadn't fulfilled my three year contract, and they never followed up with getting my system working. Like a unused gym membership I barely noticed the monthly charge, and always thought when I saw it, I should cancel that. Now I've brand new equipment that isn't working with the door on/off panels. Great, a month has gone by, and I'm getting bills and they are getting paid, but I still don't have a system that works.
this company also has p.p.o.level 4work and is widely known for its good officerssharp and neat looking. well trained in the field of security.
I purchased a system, fantastic customer service and even better security system.
I would recommend staying away from protect america. Their wireless system malfunctions a lot and will result in you not using the system or having false alarms and having to may the police for showing up after a false alarm. Also they will not let you get out of the contract even after you had the sensors replaced numerous times.
STAY AWAY, I signed up for a call on their website to inquire about buying and they cursed at me! I was checking out systems and had 2 people call before protect america and ended up going with one of them, then Protect America calls and I tell them that and the guy yelled at me and then hung up