It might be fancier but the service/product is worse than at the old clinic. This is reflective to the low internal ratings of the Central Texas VA healthcare system...
This is the New Location of the Austin Veterans Out-Patient Clinic. This is an AWESOME place, with an AWESOME Staff!!!
This s the old location of the Austin VA Out-PT Clinic. It has moved to 7900 Metropolis in South Austin!!!
This was one of the worst places I have ever been. I had an appointment for 12:45. I arrive early to fill out paper work and so forth and so I come at 12:30. The doors are locked and everyone is outside standing around waiting. After they unlock the doors I sign in and wait for 30 minutes. Not so bad but not great. in calling my name they call once and before even looking over their shoulder yell it again even though i am right behind them. They hand me papers to fill out and tell me to sit back down. Ok. Sit back down. Kids scream, crying, fussing, running, yelling, falling over, throwing things. There is NOTHING for them to do even though they had a TV with movies. 20 minutes later I get call back. This lady grabs the clip board out of my hand and asks if I'm done. No, I'm not. I have questions. Third lady makes me sign paper work, won't let me read any of it and gets my child's name wrong when his card is right in front of her all the while I'm feeding my infant. She then tells me to wait with her then tells me to wait in the class room. Fourth women calls me to get weighted and get my sons weight and so on. She is short but not rude. I follow her to a office where she takes my iron level and asks me some questions. She then tells me the sickest thing I have ever heard anyone say to me about my baby. She tells me I need to not feed him as much as I am. Really? You just asked me to withhold food from my 11 WEEK OLD BABY!?!?!? Uh, no. A- I'm so sure it is against the law to not feed a hungry baby. B- There is no such thing as a fat infant. And C- What kind of person tells a mother not to feed her baby? Seriously. This had to have been the worst thing someone has ever suggested I do. Ever! To know she is in a place of influence over anyone makes me sick. I don't feed him every time he cries. I try holding him, changing him, cradling him, singing to him first. If that doesn't work or he is showing classic signs of hunger. I feed him. End of story. This person needs to be fired. Rude staff, no entertainment for children at all, don't honor times of appointments and walk ins a normally helped along with you, unpleasant and not caring or nice, and this one stupid women. I hope someone from the state reads this and takes a look at what is being told to people here.