I've been in contact with the Austin office over a manufacturing defect in windows Builders FirstSource installed in our Taylor Morrison home. Two of our windows have a multitude of clear finger and hand prints INSIDE the two panes of glass. As this is clearly a manufacturing defect, we were hoping the company would stand by their product and replace them with windows that are not so egregiously defective. However, they keep deflecting responsibility by saying that we are not the original owners, and they won't honor a warranty on the windows, despite that the house is only seven years old, and the warranty is supposed to apply for ten--and that the company installed what were clearly defective windows from the start. I understand the normal warranty policy, but I want to clarify the issue here: This isn't a problem of normal wear or of weathering. We do have one window that's "blown," and we are planning to replace that at our own cost. But with the two windows in question, Builders FirstSource manufactured a very clearly defective product, and despite that they couldn't have missed these defects, then installed this very clearly defective product. Regardless of whether the original homeowner complained about this issue, we are extremely concerned about the fact that substandard materials were installed by the company in this house. We sent pictures so they could see this isn't a minor issue--these are very visible hand and fingerprints embedded between the panes of glass. There is literally no other way this could have happened than negligence on the part of Builders First in both manufacture and installation, and we would like them to correct this negligence, but they keep simply abnegating any responsibility.
Serving the Austin Area.
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